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Routing not working

Gravity Support Forums » Plugin Support » Gravity Forms

  1. CraigElias
    Member

    I have tried twice now and I can't get routing to work!

    This is becoming a critical issue because I'm about to use the below as a way to work with a very large partner who want to promote my book and I NEED TO GET THIS FIXED ASAP!

    I took a form where routing works and copied it and tried to change second email address to Name@Carpe-Diem.com.au so the result looks like this "Craig.Elias@ShiftSelling.com, Name@Carpe-Diem.com.au " but keep getting the error "Notification could not be updated. Please enter all required information below.

    I even tried without the space but it would not work.

    I got so frustrated trying to make it work that I took the time to completely build the form including all notifications from scratch only to find I have the same problem on the new form.

    I am attempting to route based on whether or not a checkbox is checked on or not.

    The default is on and when it's on I want two people to be notified - Me and Bruce

    When it's off I want just me to be notified.

    I'm using 1.6.3.2.1 and the latest version of WordPress 3.3.1

    Suggestions?

    PLEASE!

    Posted 12 years ago on Saturday March 17, 2012 | Permalink

  2. CraigElias
    Member

    After testing a ton of different options I may have found the problem.

    The email address I want the notifications to be sent to "....@carpe-diem.com.au"

    If I use just a .com email address it works.

    BUT my contact has a .com.au email address - NOW WHAT!

    Posted 12 years ago on Saturday March 17, 2012 | Permalink

  3. CraigElias
    Member

    Just to top it off I found another issue that I have isolated that compounded my issue.

    I can change a form once and it will accept the changes BUT if I try to make a second set of changes - and it appears that it does not matter what that change is - I get the same error.

    Sooo.... now I have to make one change and then navigate back to the forms list page and pick the same form again to make a second change.

    But it appears that I still can't use the ...@CarpeDiem.com.au email address

    Posted 12 years ago on Sunday March 18, 2012 | Permalink

  4. abannister
    Member

    I am having a similar problem with my form. There are 4 categories featured and each has an email for each category to be directed to. I have tried and tried and am unable to get the form to direct the inquiries. Any suggestions to help resolve this?

    Posted 12 years ago on Tuesday April 10, 2012 | Permalink

  5. Rob Harrell
    Member

    Are you guys running GF v1.6.3.3.4 and latest WP?

    Posted 12 years ago on Tuesday April 10, 2012 | Permalink

  6. johngay
    Member

    Having the same problem with email routing. I have GF 1.6.3.3.4 and WP 3.3.2.
    On the form I have, email should go a certain email depending on the gender and location fields and admin should get bcc copy. But the form sends emails to all people no matter what is selected in gender and location fields...

    Posted 11 years ago on Sunday April 22, 2012 | Permalink

  7. Rob Harrell
    Member

    Can you export your form and send the XML file to me and reference this post:

    rob@rocketgenius.com

    Posted 11 years ago on Monday April 23, 2012 | Permalink

  8. johngay
    Member

    Just sent you a message, Rob!

    Thank you for your help!

    Posted 11 years ago on Monday April 23, 2012 | Permalink