PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Salesforce.com web to lead no redirecting from IE

  1. webfactors
    Member

    We are using GF to gather lead data and the forwarding the data to Salesforce.com's web-to-lead functionality by passing the form data in the URL string. See http://www.thecallcenterschool.com/catalog as an example. The forms work correctly, gather the data, push to salesforce, and redirect to the "success' page in both Firefox and Chrome. In IE, the data is colllected and pushed to salesforce.com, but the redirect fails.

    The URL string passed back from SF is: https://www.salesforce.com/servlet/servlet.ExternalRedirect?url=http%3A%2F%2Fwww.thecallcenterschool.com%2Fcatalog-success It appears that the issue is the character codes for : and /

    Any suggestions on how to resolve the redirect issue?

    Form code is here:
    encoding=UTF-8&oid=00000xxxxxxxx&retURL={return:17}&first_name={First Name:1}&last_name={Last Name:2}&title={Title:3}&company={Company Name:4}&street={Address (Street Address):11.1}&city={Address (City):11.3}&state={Address (State / Province):11.4}&zip={Address (Zip / Postal Code):11.5}&country={Address (Country):11.6}&email={Email:10}&phone={Phone:12}&00N30000007AxqH={Catalog Preference:13}&00N30000007AxqR={Would you like to be notified of catalog and course updates via email?:16}&lead_source={Lead_Source:15}

    Posted 13 years ago on Wednesday June 8, 2011 | Permalink
  2. The redirect is being done by Salesforce, so there is not much we can do on our end.
    One thing you can try is encoding the retURL parameter that you are passing to them.
    Just to see if that is the problem, hardcode it to http%3A%2F%2Fwww.thecallcenterschool.com%2Fcatalog-success
    So your form code should look like the following

    encoding=UTF-8&oid=00000xxxxxxxx&retURL=http%3A%2F%2Fwww.thecallcenterschool.com%2Fcatalog-success&first_name={First Name:1}&last_name={Last Name:2}&title={Title:3}&company={Company Name:4}&street={Address (Street Address):11.1}&city={Address (City):11.3}&state={Address (State / Province):11.4}&zip={Address (Zip / Postal Code):11.5}&country={Address (Country):11.6}&email={Email:10}&phone={Phone:12}&00N30000007AxqH={Catalog Preference:13}&00N30000007AxqR={Would you like to be notified of catalog and course updates via email?:16}&lead_source={Lead_Source:15}

    Let me know if that works and we can then figure out a way to make that variable dynamic (if it really needs to be dynamic)

    Posted 13 years ago on Thursday June 9, 2011 | Permalink