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Saving Form. Please Wait... (Just sits there) & Can't add any Fields

  1. So I have an issue with installing the plugin initially, but once I deactivated a few plugins I figured out which one was causing the conflict and just removed it (I can live without it for now).

    But now I'm having another issue. I tried to begin to create a form and no matter what button I press to add a field they don't do anything. I also tried to just click Save Form and it just says "Saving Form. Please Wait..." and just sits there spinning forever.

    So two issues:
    1. Can't add any fields
    2. Can't save forms

    So basically can't use this plugin at all.

    Posted 14 years ago on Friday July 30, 2010 | Permalink
  2. ok, just uninstalled and reinstalled the plugin and no difference...

    Posted 14 years ago on Friday July 30, 2010 | Permalink
  3. It's a plugin conflict causing a javascript error. How many plugins are you running?

    You are unable to save your form or add fields to it because one of your plugins is poorly developed and is outputting javascript on the Gravity Forms admin pages when it should not be doing so.

    Unfortunately a lot of theme developers output their javascript on every single page of the admin despite the fact it isn't necessary. They should only be outputting javascript on their admin pages. This is what causes plugin conflicts.

    If you are good at Javascript you can use FireBug or something similar and try to determine which one of your plugins is causing the conflict and then only deactivate it. You would have to know what to look for.

    If you use FireBug and see there is a Javascript error on the page, this is why the form builder isn't working because once there is a Javascript error... Javascript quits executing.

    Another thing you can do is try to create a form and view source on that page and see what JS is being output on the page. Look for JS coming from other plugin folders. You shouldn't see any other plugins JS being output if they put their plugins together properly.

    If you aren't that good at Javascript you will have to do what you tried before and deactivate all of your plugins to determine which one is causing the issue by activating them one by one and trying to create a form after each one until you find the plugin causing the problem.

    So yes, you can use our plugin you just have to determine which of your other plugins is the one that is poorly developed and causing the issue.

    I know as a user it is frustrating that one plugin can conflict with another, but unfortunately that is do to developers not knowing what they are doing. We can't guard against it because of how javascript works. Imagine how frustrating it is for us when people get mad at us when someone else doesn't know how to properly program and makes a bad plugin that causes issues with Gravity Forms.

    So again, one of your other plugins is causing a Javascript issue and you need to determine which one.

    We can do this for you but we would need a WordPress admin login to the site. If you want us to look at it you can send this information to us via our Contact Us form and reference this thread.

    Posted 14 years ago on Friday July 30, 2010 | Permalink
  4. Ya, I understand. It's just so sad. There should be something in wordpress that prevents plugins from running javascript on admin pages except on their own admin pages.

    I disabled a couple and tried again. I was able to add fields and save the forms just fine. Added them back one by one (only disabled 3 at first) and the one that caused the issue is Twitter Tools Version 2.3.1 | By Alex King | Visit plugin site (http://alexking.org/projects/wordpress)

    I need that plugin to send our posts to our twitter followers though so I'm going to leave it disabled while I create forms then once they are all saved I'll reactivate it and see if the forms function fine. What do you think? Think the conflict will only be with creating and saving of forms? Or will it effect your plugins ability to save/send the user's submissions too?

    Again thanks for all your help and quick responses.

    Posted 14 years ago on Friday July 30, 2010 | Permalink
  5. The conflict shouldn't prevent the forms from submitting on the front end. It is just interfering with the Gravity Forms form builder.

    Oddly enough I don't encounter that issue when I install Twitter Tools on a site running WordPress 3.0 and the latest version of Gravity Forms. The form builder works fine. So it may not actually be Twitter Tools causing the issue, but it in combination with one of your other plugins.

    Conflicts can be very frustrating like that.

    But if the form builder interface isn't working it is due to a Javascript error on the page. Once a javascript error occurs the remaining javascript won't execute which is why the form builder interface doesn't respond. So what you can do is use FireBug on FireFox to see what the Javascript error is to try and track down the source.

    Posted 14 years ago on Friday July 30, 2010 | Permalink
  6. Another you can do is with Twitter Tools activated so the issue happens... try and create a new form and then view source for that page. Search the HTML for .JS and see which plugins are outputting .JS on that page. You can determine this by the path to the Javascript.

    I didn't see Twitter Tools outputting any JS in my test so it there is something else going on.

    Posted 14 years ago on Friday July 30, 2010 | Permalink