PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

send to email drop down box

  1. So I have looked for an answer in the forums but could not find anything - could be me- newbie to GF
    I have made a simple contact us form where the user can select who an email should be sent from
    example: catering manager, chef, owner, etc

    I tried doing a test to make sure that people selected on the form would get the email, but none did.

    I know the email addresses are all good and work.

    I am thinking this might be a notification or routing thing thing that I have not set up correctly
    if I select Notifications>Routing and add the persons name
    ex: Send to sarah@abc.com if Contact recipient is sarah at sarah@abc.com ( this is the " Value" )

    When I do this and try to send a test I get an error message that says
    Please select who you would like to send your e-mail to from the drop down menu shown above. This email form sends email to recipients at xxx-xxx- xxx
    This field requires an unique entry and 'sarah@abc.com' has already been used

    am I correct in thinking that the form content ( message) that is entered should route to the contact recipients email box? Am i missing something here?

    * if I set myself to receive the notification ( to one of my email addresses) then I receive the content information that I have placed into the form- so it looks to me like this might be a routing issue. the client just wants the form content to route to the recipients email without them having to log into the website to read an email

    I am using the latest version of GF and wordpress, the site url is billygrant.com- would appreciate any help or insite on how to solve this issue as as possible- client breathing down my neck.

    thanks

    Scott V

    Posted 13 years ago on Tuesday September 27, 2011 | Permalink
  2. Hello Scott, you've posted your question in the Pre-Sale Questions forum rather than the support forum. Since you are a Developer License owner you have access to the Priority Support form which you can use, as I also need additional information from you anyway.

    Please go here:
    http://www.gravityhelp.com/priority-support/

    Fill out and submit the form with a detailed description of your issue *AND* include a WordPress admin login for the site having the problem.

    Provide me with detailed instructions on how I can replicate the issue so I can see and understand what you are talking about and I can take a look at how you have things setup.

    Posted 13 years ago on Tuesday September 27, 2011 | Permalink

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