Hi,
I was having similar issues. This may not be the solution for you but hopefully I can help.
If you are on a shared server then it is most likely related to SMTP settings. Ask your host to allow mail to be authenticated through them as well as Google. If you are on a dedicated server then you should be able to modify the settings yourself.
The method differs depending if it is Linux or Windows hosting but they will know what to do if you need help.
The critical bit here is that they add the default Wordpress address, which is:
wordpress@yourdomain.com (or whatever your TLD is)
If not already using it then change your SMTP plugin to Cimy Swift SMTP, and configure it as follows:
Sender Name: (you can call this anything).
Sender e-mail: (doesn't matter, use whatever address you want the customer to see in the confirmation they receive, and to be able to reply to. If you leave it blank they will see the confirmation coming from wordpress@yourdomain.com).
Always Overwite the sender: radio button checked (this is the important bit). Your form submissions will now be sent from wordpress@yourdomain.com and should bypass the google mail servers, but the client will see the confirmation coming from the sender e-mail that you set in the Sender email box. (You may also need to add your host to the MX records in your DNS settings on the host server, but make sure it is not set to a higher priority than the primary Google server).
SMTP settings: use your Host SMTP server address on port 465 for SSL, rather than ghs.google.com.
That's it for Cimy.
For the Gravity form:
Do not use group addresses or nicknames as aliases in the Admin Notification options. You must use a valid google apps account email address. If you use group aliases or nicknames then you can set than in the CIMY SWIFT SMTP Sender e-mail box so that your clients/customers can reply to the group address or nickname from the confirmation message they receive.
Now when you reply to the form submission from the Gmail administrator account it should allow you to reply to the address that the form was submitted by. You may need to add a filter in gmail so that submissions from wordpress@yourdomain.com will never be sent to the spam folder.
Additional options should you wish to reply from a different address than the notification account you set in the Gravity form notification options can be done by following the guidance below, but this is just extra jiggery pokery so ignore it if not relevant to you:
If you want to be able to reply from a group alias (you can't reply from nicknames in Gmail) then set the group email address up as an additional email address in your Gmail Account settings, leaving the default tick on "Treat as an Alias", and if you wish select the radio button to "Reply from the same address to which the message was sent" under the "When replying to a message:" options (also under the Send mail as: options in the Gmail account settings) as this will allow you to reply to a form notification from any account you wish by using the dropdown box that becomes available when enabling this option (but you have to remember to change the selection). You may also have to set up filters on you smart phone if you use one so that you do not receive messages from yourself if you are using aliases.
Apologies, I am wittering on and making amendments to this as I go. Will stop now but if you require clarification I am happy to provide further information.
Cheers
Guy
Posted 12 years ago on Monday February 6, 2012 |
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