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Showing 1 Unread But List Is Blank

Gravity Support Forums » Plugin Support » Gravity Forms

  1. normfields
    Member

    The plugin is showing that I have 1 unread entry but the list of unread entries is blank. I can't get rid of the 1 unread message. What do I need to do to clear it out?

    Posted 11 years ago on Saturday November 17, 2012 | Permalink

  2. Chris Hajer
    Key Master

    If you were using caching, it sounds like the unread count and the number of entries became out of sync. Do you have direct access to the database with something like phpMyAdmin? If so, you can change the status of the entry to 'read' .

    In the $wpdb->rg_lead table, each entry has a field of "is_read". Set that to 1 for all entries and you should no longer see an indication of unread entries.

    Posted 11 years ago on Saturday November 17, 2012 | Permalink

  3. normfields
    Member

    OK, I'll give a try. Thanks.

    Posted 11 years ago on Sunday November 18, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Let us know if you need help.

    Posted 11 years ago on Sunday November 18, 2012 | Permalink

  5. lmabee
    Member

    Thank you!
    I appreciate the explanation. I fixed the same problem on mine by going into phpMyAdmin and finding the culprit entry in the rg_lead table for that form (still says active) and deleting it. Worked like a charm.

    Posted 11 years ago on Wednesday January 30, 2013 | Permalink

  6. Chris Hajer
    Key Master

    Glad that worked for you.

    Posted 11 years ago on Thursday January 31, 2013 | Permalink

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