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Showing 1 Unread But List Is Blank

  1. The plugin is showing that I have 1 unread entry but the list of unread entries is blank. I can't get rid of the 1 unread message. What do I need to do to clear it out?

    Posted 7 years ago on Saturday November 17, 2012 | Permalink
  2. If you were using caching, it sounds like the unread count and the number of entries became out of sync. Do you have direct access to the database with something like phpMyAdmin? If so, you can change the status of the entry to 'read' .

    In the $wpdb->rg_lead table, each entry has a field of "is_read". Set that to 1 for all entries and you should no longer see an indication of unread entries.

    Posted 7 years ago on Saturday November 17, 2012 | Permalink
  3. OK, I'll give a try. Thanks.

    Posted 7 years ago on Sunday November 18, 2012 | Permalink
  4. Let us know if you need help.

    Posted 7 years ago on Sunday November 18, 2012 | Permalink
  5. Thank you!
    I appreciate the explanation. I fixed the same problem on mine by going into phpMyAdmin and finding the culprit entry in the rg_lead table for that form (still says active) and deleting it. Worked like a charm.

    Posted 7 years ago on Wednesday January 30, 2013 | Permalink
  6. Glad that worked for you.

    Posted 7 years ago on Thursday January 31, 2013 | Permalink

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