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Slowing and Screwing up my WP-Admin

Gravity Support Forums » Plugin Support » Gravity Forms

  1. josh_coote
    Member

    Hello, I was very happy with your product and it's bee working fine for weeks, but in the last few days my admin had become extremely slow to respond and load, listed none of my pages or files linked to other plugins, and nothing i did on it seemed to effect the front-end (which was working fine still).

    Then a customer said how the order form (made from your software) screwed up after pressing submit, he got a blank page. It turns out we did get his order e-mailed through to us, but the form had still failed.

    Then I reset all the plugins remotely and admin was back to its usual fast and responsiveness self and all my pages were listed again. After activating my plugins one by one, i found gravity forms was the one causing the issue.

    I now have them all activated except gravity forms and it's working just fine.

    Can you please help me with this situation? I need my order form and had spent a whole day on it. Not to mention the cost of this plugin too.

    Thanks for your time.

    Regards
    Josh

    Posted 11 years ago on Wednesday February 6, 2013 | Permalink

  2. Chris Hajer
    Key Master

    Can you please provide a link to your site? Also, please let us know what version of Gravity Forms and WordPress you are using.

    When your customer got a blank screen, chances are there was a 500 Internal Server Error logged. Can you get access to PHP or Apache error logs to see what that error was? That will help narrow down the problem.

    It's possible your site needs access to more RAM. Can you see how much memory is available to PHP and WordPress?

    Posted 11 years ago on Thursday February 7, 2013 | Permalink

  3. josh_coote
    Member

    Hello, sorry for the late reply. I've been away working and very busy.

    Wordpress Version Version 3.5.1
    Gravity Forms Version 1.6.11
    Error Log is empty

    Why would it change all of a sudden. Was working fine one day, and then not the next, nothing had changed at my end.

    Posted 11 years ago on Monday February 25, 2013 | Permalink

  4. josh_coote
    Member

    As simple as it seems... i deleted the plugin and reinstalled... seems to be working fine. I'm not sure why it stopped working all of a sudden. but fingers crossed it wont happen again.

    Thanks for your help.

    Posted 11 years ago on Tuesday February 26, 2013 | Permalink

  5. Chris Hajer
    Key Master

    That is certainly very strange. Can you run a security scan on your site and see if there was some sort of infection or hack?

    Here is one free one, but does not catch everything:
    http://sitecheck.sucuri.net/scanner/

    Sometimes you have to look through the files on the server to see what was modified or added.

    Posted 11 years ago on Tuesday February 26, 2013 | Permalink