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Some, but not all, of our forms gone from front end

  1. We have 6 forms posted at our site, two of which have PayPal set up for required payments. Both of these forms have suddenly stopped appearing on the site page, while the non-payment forms are all fine. Examples:
    Working: http://www.strollingoftheheifers.com/strolling-of-the-heifers-parade-registration/
    Not working: http://www.strollingoftheheifers.com/gallery-walk-street-festival-registration/
    We have made not changes in the code on the page, in the form itself, or in the PayPal setup.

    What could be causing this and how can we fix it?

    Posted 8 years ago on Monday April 22, 2013 | Permalink
  2. Richard Vav
    Administrator

    Usually when a form fails to display it is because a JavaScript error is preventing the gravity forms conditional logic scripts from working.

    Can you confirm that the forms that aren't working are using both the paypal addon and conditional logic, and that the forms that do work don't use conditional logic.

    Have you installed or updated any plugins since you last noticed the form working, can you try testing for a conflict by following this advice http://rkt.gs/testing

    Regards,
    Richard
    --
    Just another member of the community helping out where I can

    Posted 8 years ago on Monday April 22, 2013 | Permalink
  3. Yes, those that don't work have both PayPal and conditional logic, those that do work have neither.

    No new plugins. We updated GF to the latest after this happened but problem remained.

    Posted 8 years ago on Monday April 22, 2013 | Permalink
  4. Richard Vav
    Administrator

    Can you create a basic test form using conditional logic so we can rule out the paypal addon

    Posted 8 years ago on Monday April 22, 2013 | Permalink
  5. Conditional logic seems to be the problem, indeed.
    Here's the test page:
    http://www.strollingoftheheifers.com/conditional-logic-test-post/
    Form doesn't show. It has no PayPal but one conditional logic question. Ajax is enabled.

    Posted 8 years ago on Monday April 22, 2013 | Permalink
  6. FYI, I'm waiting for our designer's advice before conflict testing since we have a lot of custom CSS and I don't want to mess anything up.

    Posted 8 years ago on Monday April 22, 2013 | Permalink
  7. Richard Vav
    Administrator

    It looks like your forms are working again, did you identify the problem?

    Posted 8 years ago on Monday April 22, 2013 | Permalink
  8. Richard, we identified the problem as a conflict between an email signup module we had installed, and the conditional logic on the form. Once we uninstalled the module the forms worked correctly. However, we'd like to have an email module and are wondering if you can identify the culprit inside this code we used, which was generated by Constant Contact:

    <script type="text/javascript" src="http://www.formstack.com/forms/js.php?1451125-07uxuaV581-v3&jsonp"></script><noscript>Online Form - Constant Contact Signup Form</noscript><div style="text-align:right; font-size:x-small;"></div>

    Posted 8 years ago on Tuesday April 23, 2013 | Permalink
  9. Richard Vav
    Administrator

    It looks like that script may be loading a second copy of jQuery which would cause issues such as your form not being displayed due to a javascript error. I am not familiar with constant contact or formstack so you may need to seek support from them about a better way of embedding their form.

    Posted 8 years ago on Wednesday April 24, 2013 | Permalink