PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Spinning wheel on user registration page

  1. I'm testing out the user registration add-on for my site, but whenever I click the submit button, the spinning wheel just keeps on going around, and nothing more.

    The user is being created, but there is nothing to show that, as it just looks like nothing is happening.

    Is there a way to fix this?


    Posted 11 years ago on Sunday September 2, 2012 | Permalink
  2. Please post a URL to the page which holds your registration form so we can take a look at it.

    You can begin by troubleshooting for theme and plugin conflicts by following the instructions found here

    Posted 11 years ago on Monday September 3, 2012 | Permalink
  3. Hi Chris, thanks for the reply.

    This is the URL:

    Posted 11 years ago on Monday September 3, 2012 | Permalink
  4. I've just gone through my plugins, and got to the point where I only had the following, but the same problem persists:

    Gravity Forms
    Gravity Forms - Picatcha Add-On
    Gravity Forms - user Registration Add-On


    Posted 11 years ago on Monday September 3, 2012 | Permalink
  5. BuddyPress and bbPress can certainly interfere with this, especially BuddyPress, since it can register its own users as well. We'll be at a disadvantage if we cannot test while those plugins are active.

    Can you disable AJAX on the form and see if it submits at that point? And possibly remove the Picatcha? We need to reduce the number of variables so we can find the conflict.

    Posted 11 years ago on Monday September 3, 2012 | Permalink
  6. Sorry Chris, I didn't see there was a reply.

    I've gone through all the testing of conflicts, and that took quite a while as there seems to be two conflicts.

    The first conflict, creating the spinning wheel is caused by BuddyPress. I'm not sure why that should be causing a conflict though, as it is supposed to be a replacement for the BuddyPress registration form.

    The second conflict is caused by another plugin, and this doesn't cause a spinning wheel, it just causes the form to do nothing, much like the spinning wheel without the wheel, it does actually add the user.

    This is the other plugin:



    Posted 11 years ago on Thursday September 6, 2012 | Permalink