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Sporadically not receiving email notifications

  1. I have an application on my site:

    https://www.yourvancouvermortgagebroker.ca/online-application/

    Most of the time, I will get the email notification. But occasionally, I wont. I only notice when I go into the entries section and see there is a new submission.

    This is an issue obviously because I guarantee quick response time and I cant check dashboard frequently enough. Have checked gmail spam/trash folder - nothing. Hosting with Bluehost..

    Any thoughts on how to resolve?

    thanks

    Posted 9 years ago on Wednesday October 17, 2012 | Permalink
  2. Sounds like your host does not like sending some emails, or your Gmail account does not like receiving some of them. Please install an SMTP plugin to help make your email notifications more reliable. We normally recommend one of these three:

    http://wordpress.org/extend/plugins/wp-mail-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/cimy-swift-smtp/

    Once you have installed and configured one of those plugins, please check again to see if all your notifications are making it through. Gravity Forms hands off the email notification to wp_mail() immediately after the form is submitted. Beyond that, it is outside our control. The SMTP plugins hijack the wp_mail() function and allow you to send email using your own authenticated SMTP server rather than your server's default mail function.

    Posted 9 years ago on Thursday October 18, 2012 | Permalink
  3. Hi
    Forms used to work perfectly at http://www.antiaginggroupbarcelona.com, now entries are recorded but emails are not sent to the recipient (not even the ones at BCC). We haven't made any change on the site. Running Version 1.6.9
    Regards,
    Elena

    Posted 9 years ago on Monday October 29, 2012 | Permalink
  4. David Peralty

    Have you tried using one of the plugins mentioned above Elena?

    Posted 9 years ago on Monday October 29, 2012 | Permalink
  5. I'll try, keeping fingers crossed I don't need a Master to set them up.

    Posted 9 years ago on Monday October 29, 2012 | Permalink
  6. I've seen there are several threads reporting the same issue. I understand your point of view that it's all about WP and our hosts handling outgoing emails...but I'd suggest you also investigate into this a little bit further because: it's a big coincidence that people from different places using different hosts all of a sudden stop getting emails and notifications. What do we have in common instead? Gravity Forms. Maybe we could have an open thread where we could post our WP versions and GF forms versions and type of server (Linux, etc) so that we can see if there are patterns that are common in which case maybe there's indeed some sort of bug or conflict?
    Otherwise the feeling is very frustrating, I mean, when you see it was working and now it isn't, and my web is at a hosting provider in Madrid whereas the others' are in Michigan or who knows where.
    My 0.02cts, guys.
    All the best, as usual.

    Posted 9 years ago on Monday October 29, 2012 | Permalink
  7. Just to let the community know:
    I called the host so that they check the email log at the server. I did a real-time test during the call...I submitted a form. VoilĂ , the email was caught and blocked by spamhaus.org. Meaning: the server's IP where the web is hosted is considered spam. That would explain why your GF works at other servers, or why you get the forms if sent to a different domain...Of course it's a damn different discussion why the **** u r paying a hosting provider that's considered spam and doesn't know it...till u call. But hey, welcome to the internet business. Like it or leave it.
    Thanks anyway and keep up with your good work
    Greetings from Valencia, Spain. I hope you are not gone with the windy Sandy.

    Posted 9 years ago on Monday October 29, 2012 | Permalink
  8. David Peralty

    Elena - Sorry to hear about your issues. And we do want to do more to help people's e-mail notifications get through, but as you've witnessed, there are so many factors outside of our control. :$ And that's why it will work fine one day, and not the next, or why it will work perfect on a test server but not production. I am glad you were able to sort it out though. Best of luck!

    Posted 9 years ago on Monday October 29, 2012 | Permalink

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