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Submissions No Longer Arriving Via Email

  1. HI GF,

    We picked up a new client and thankfully, they use Gravity Forms on their existing site. Unfortunately, it looks like form submissions are no longer being received via email (admin or user). We tried sending to the following email address extensions to no avail: @[our domain], @gmail, @yahoo, @fastmail. I wonder how we might clear up this email notification issue?

    Note: It looks like their plugin and WordPress are a little out of date: v1.6.4.5 and v3.4.1, respectively.

    Thanks,

    Ansel Taft

    Posted 7 years ago on Tuesday December 4, 2012 | Permalink
  2. David Peralty

    We have a number of forum topics regarding this issue.

    The steps to troubleshoot are of course to update to the latest versions of WordPress and Gravity Forms.

    Can I please also have you try the following steps to see if there is a plugin/theme conflict that we can isolate?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Lastly, can you try a WordPress SMTP plugin to see if you can get around any WordPress sendmail issues that might exist?

    Posted 7 years ago on Wednesday December 5, 2012 | Permalink
  3. No news to report yet.

    Are there any known compatibility issues with the following plugins:

    Debug Bar v0.8
    Google Analytics for WordPress v4.2.4
    Megatables v2.0
    PHP Browser Detection v2.1.1
    Posts 2 Posts v1.3.1
    Regenerate Thumbnails v2.2.3
    SEO Slugs v1.0
    Types - Complete Solution for Custom Fields and Types v1.0.1
    VaultPress v1.3.2
    W3 Total Cache v0.9.2.4
    WordPress SEO v1.2.4

    Posted 7 years ago on Wednesday December 5, 2012 | Permalink
  4. David Peralty

    I can't say that any of those stand out. We don't maintain a list of plugins that don't work with Gravity Forms because they and we change so often that it would be impossible to manage the data and do all the testing.

    Let me know what you find. Also, please try the SMTP plugin if you haven't already.

    Posted 7 years ago on Wednesday December 5, 2012 | Permalink
  5. After more research we discovered our new client's host did not have sendmail, postfix, or some other SMTP service installed on the box. Interesting.

    While that's being installed, we added the WP Mail SMTP plugin and it seems to be doing the job.

    Thank you for your help.

    Posted 7 years ago on Thursday December 6, 2012 | Permalink
  6. You're welcome. Thank you for the update.

    Posted 7 years ago on Friday December 7, 2012 | Permalink