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Submit

  1. reg
    Member

    I have created a new form, and when I complete the form and press the submit button...I get a "Red Hat Enterprise Linux Test Page" page appear. I do not receive any emails (which I configured). Also, I check for any entries on the server and nothing appears.

    Posted 12 years ago on Wednesday April 7, 2010 | Permalink
  2. This would be a server/configuration problem and not a Gravity Forms issue. I'd get in touch with your web host and have them check on it for you.

    Posted 12 years ago on Wednesday April 7, 2010 | Permalink
  3. This is an issue specific to your setup. What you will first have to do is check for theme and plugin conflicts.

    - Deactivate all plugins
    - Activate the default Kubrick theme
    - Activate Gravity Forms
    - Test Your Form

    If it works, then one of your plugins or your theme is causing a conflict.

    - Activate your theme
    - Test your Form

    If it works, then it could be a plugin conflict.

    - Activate each plugin one by one
    - Text Your form after each one is activated

    When you activate a plugin and the form quits working properly, that plugin is causing a conflict with Gravity Forms.

    If none of the above works it's a server confirmation of some sort... but try the above first and post back your results.

    Posted 12 years ago on Wednesday April 7, 2010 | Permalink
  4. reg
    Member

    I tried your steps, and got the same result. I went to the support of my host provider. They couldn't figure what what happens when the submit button is pressed.

    "Unfortunately, I'm unable to locate where the form gets submitted or
    what gets passed."

    " Is there anyway you
    can contact them and have them either give us the path or file that
    the form gets sent to after submission. Perhaps they will be able to
    shed some light on it for us."

    Posted 12 years ago on Friday April 9, 2010 | Permalink
  5. The form submits to itself. It doesn't submit to another page.

    You are the only user reporting this issue so it is something specific to your server.

    If your host is unable to figure out what is going on we could give it a shot but it would require both a WordPress admin login and FTP access the site in order to debug. Let your host give it a shot and if not you can send this information to us via our Contact Us form and we will take a look.

    Posted 12 years ago on Friday April 9, 2010 | Permalink
  6. reg
    Member

    I don't think my host knows how to fix it.....I can send the logon info to you. I just have to create another FTP user.

    Posted 12 years ago on Saturday April 10, 2010 | Permalink
  7. reg
    Member

    I have sent the login information for both as requested.

    Posted 12 years ago on Saturday April 10, 2010 | Permalink
  8. reg
    Member

    Any luck with this?

    Posted 12 years ago on Tuesday April 13, 2010 | Permalink
  9. Just dropped you an email on this if you can go ahead and check it out and respond. Thanks!

    Posted 12 years ago on Tuesday April 13, 2010 | Permalink
  10. reg
    Member

    Sent an email to you.

    Posted 12 years ago on Friday April 16, 2010 | Permalink
  11. reg
    Member

    Carl, have you had a chance to look into this?

    Posted 12 years ago on Monday April 26, 2010 | Permalink
  12. I am going to have to have our lead programmer, Alex, look at this. He will have to debug things further. However, it isn't a Gravity Forms issue. It is an issue with your server configuration in how it's handling the post back.

    You are the only user experiencing this issue so it is something specific with your web server. It's probably not something we are going to be able to fix by changing something in Gravity Forms, it is something with your web server setup itself.

    Who is your web host?

    Posted 12 years ago on Monday April 26, 2010 | Permalink
  13. reg
    Member

    My webhost is called websavers.ca

    Posted 12 years ago on Thursday May 20, 2010 | Permalink
  14. reg
    Member

    I made a duplicate of the form, and found that the form will submit once I removed 95% of my form fields. Is it possible that when I was using some hidden fields or required fields with "if" statements this was causing errors in submitting. Or is it possible the form has too many input fields and couldn't handle the submission?

    Posted 12 years ago on Thursday May 20, 2010 | Permalink
  15. If you were using complex conditional logic on a large number of fields it's possible you configured things in such a way that it caused problems. This isn't necessarily a bug, it's just possible to use conditional logic in such a way that it causes the form not to function properly because you have complete control over the conditional statements.

    Posted 12 years ago on Thursday May 20, 2010 | Permalink