PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Submit, Back and Next buttons are named "Array"

Gravity Support Forums » Plugin Support » Gravity Forms

  1. AC
    Member

    As the title says... I have a multi-page form and the submit/next/back buttons read "Array"

    Posted 12 years ago on Tuesday October 4, 2011 | Permalink

  2. Chris Hajer
    Key Master

    Which version of Gravity Forms are you using AC? And can you post a link to your form?

    Posted 12 years ago on Tuesday October 4, 2011 | Permalink

  3. AC
    Member

    It's version 1.5.3... I can't post a link, the site isn't online yet.

    Everything else works perfectly, it's just the label on the buttons that's broken.

    Posted 12 years ago on Tuesday October 4, 2011 | Permalink

  4. Carl Hancock
    Administrator

    Please export your form using the Import/Export tool, select Export Forms and then choose the form and export it to XML. Then go to Import Forms and import that XML.

    Test the form that was just created, the duplicate of the form that is having the problem that was created by importing the XML and see if the problem occurs with the one you import.

    If it does, upload that XML to a server we can access and provide us with a link to download that XML so we can import that form locally and see if the issue occurs on our end.

    Posted 12 years ago on Tuesday October 4, 2011 | Permalink

  5. AC
    Member

    "Forms could not be imported. Please make sure your XML export file is in the correct format."

    :(

    Posted 12 years ago on Wednesday October 5, 2011 | Permalink

  6. AC
    Member

    Oh that was my mistake, I selected the wrong option. I did the XML export/import and still have the same problem.

    Here's the XML:
    http://dl.dropbox.com/u/41603944/gravityforms-export-2011-10-05.xml

    Posted 12 years ago on Wednesday October 5, 2011 | Permalink

  7. friesens
    Member

    Same issue here on a new form created with version 1.5.3. Old Forms seem to work.

    Posted 12 years ago on Wednesday October 5, 2011 | Permalink

  8. Carl Hancock
    Administrator

    When I import your form and then preview it on my local site running Gravity Forms v1.5.3 I see no issues whatsoever. The next/previous/submit buttons contain the correct labels. See this screenshot: http://i.imgur.com/WJJQS.png

    Is this happening for you when you Preview the form in the admin as well as on the front end or just the front end? Do you have any custom code in place to change how Gravity Forms works?

    If you send me a WordPress admin login for the site to carl@rocketgenius.com i'd be glad to take a look at it. I'm unable to replicate the issue locally, even when importing your form as I have shown above.

    Posted 12 years ago on Wednesday October 5, 2011 | Permalink

  9. friesens
    Member

    I have a multi-site setup. If i export the form and import to another site, it works. But not on the site that I created it on. Also - the array only shows up on the first pages of the form. The last page still shows previous and submit correctly. My site is also not live yet, so it is not accessible. I will resume troubleshooting tomorrow.

    Posted 12 years ago on Wednesday October 5, 2011 | Permalink

  10. Carl Hancock
    Administrator

    This sounds like a site specific issue. I can't replicate it and you mentioned you can't replicate it on other sites. It sounds like there is something wrong with that specific site, possibly a data related issue with the tables associated with that site. Let me know what you find.

    Posted 12 years ago on Wednesday October 5, 2011 | Permalink

  11. AC
    Member

    I sent you an email, Carl. Thanks for offering to help directly!

    Posted 12 years ago on Thursday October 6, 2011 | Permalink

  12. friesens
    Member

    OK - it looks like the Gravity Forms Multilingual plugin is causing this. We only use this plugin on one of our sites - that is why i only say the issue there.

    Posted 12 years ago on Thursday October 6, 2011 | Permalink

  13. AC
    Member

    I see... So is that something I should fix on my end, or are you updating the plugin?

    Posted 12 years ago on Thursday October 6, 2011 | Permalink

  14. friesens
    Member

    It is something that WPML.org would need to investigate. We use WPML and I have posted a question on their site about this, waiting for an answer.

    Posted 12 years ago on Thursday October 6, 2011 | Permalink

  15. Carl Hancock
    Administrator

    This appears to be a WPML issue as suggested above. You will need to get with the WPML support team to see what the issue could be as it is WPML that is causing the problem. We have noted this issue in case we see it occur again with another customer.

    Posted 12 years ago on Thursday October 6, 2011 | Permalink

This topic has been resolved and has been closed to new replies.