PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Submit form process taking minutes to complete

Gravity Support Forums » Plugin Support » Gravity Forms

  1. eljefe949
    Member

    I run gravity forms in easy fancybox and have a the same form running a few times on the same pages.

    All of which was working great.

    added w3 total cache and still all working great.

    All of the sudden noticed submissions were off, tried the form and it takes forever to submit. Minutes.

    Ran all of the tests mentioned in the forums. Knocked out all plugins — only had 4 running anyway, G xml sitemaps, thesis openhook, easy fancybox and W3.

    Tried submitting the form within the form preview with all plugins off and it still lagged.

    I am hosting with dreamhost and have contacted support to which they have replied all looks normal on their end.

    Forms are here with easy fancybox
    http://e-wastegone.com/

    Here is a standalone form
    http://e-wastegone.com/contact-us/

    Exported my form and emailed you my xml file Chris.

    I also have moved the file to another install on a different server (same webhost though - dreamhost) and it lagged there as well.

    Built a new form and tried that to no avail.

    Completely un-installed and re-installed gravity to no avail.

    Please Help!

    Posted 11 years ago on Wednesday October 3, 2012 | Permalink

  2. Chris Hajer
    Key Master

    I have not yet received your email. When I do, I will install the form on my server to see how it responds. Sounds like something in the host configuration, maybe a security setting.

    Posted 11 years ago on Wednesday October 3, 2012 | Permalink

  3. eljefe949
    Member

    Emailed it last night and just sent it again.

    patrick21 is my handle at gmail

    Thanks Chris.

    Posted 11 years ago on Wednesday October 3, 2012 | Permalink

  4. Chris Hajer
    Key Master

    I installed the form on my server and it took between 4 and 5 seconds to submit and display the confirmation text. There is definitely something going on with your server or installation.

    Posted 11 years ago on Wednesday October 3, 2012 | Permalink

  5. eljefe949
    Member

    Thanks for taking a look Chris I really appreciate it.

    I will report back if I find a fix.

    Posted 11 years ago on Wednesday October 3, 2012 | Permalink

  6. triplestrength
    Member

    I have the same problem on my site where I actually measured the time at 50 seconds before the form processed. I'm not a techie, but the form takes way too long. Any help would be appreciated.

    Posted 11 years ago on Thursday March 21, 2013 | Permalink

  7. Chris Hajer
    Key Master

    Have you already checked for theme and plugin conflicts by following these instructions http://rkt.gs/testing ?

    Please share a link to the page on your site where we can see the form and test it for ourselves. Thank you.

    Posted 11 years ago on Sunday March 24, 2013 | Permalink

  8. triplestrength
    Member

    We go it figured out. It was a server setting opposed to the form itself. Thanks for getting back to us. greatly appreciated.

    Posted 11 years ago on Monday March 25, 2013 | Permalink

  9. Chris Hajer
    Key Master

    What was the server setting which was causing the delay? I'm sure your experience will help someone else resolve a similar problem in the future.

    Posted 11 years ago on Monday March 25, 2013 | Permalink

  10. leon4u
    Member

    @triplestrength , can you tell us how you solve this problem? I just met the same problem. Please help.

    Posted 11 years ago on Monday April 8, 2013 | Permalink

  11. MarketplaceHomes
    Member

    @triplestrength: Any chance you could share the server setting that was causing this? We are seeing the same thing ( form submissions are very slow ) and not seeing anything that should be causing it.

    @leon4u: Any chance you figured this out and wouldn't mind sharing what fixed it for you?

    Posted 10 years ago on Wednesday June 26, 2013 | Permalink

  12. Kjartan_Abel
    Member

    Please share as I am struggling with the same issues.

    Posted 10 years ago on Monday July 1, 2013 | Permalink

  13. Richard Vav
    Administrator

    If you still require assistance with this please open a new support ticket or a priority support ticket if you are a developer license holder. Thank you.

    Posted 10 years ago on Saturday July 27, 2013 | Permalink

This topic has been resolved and has been closed to new replies.