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Submit not providing notification

Gravity Support Forums » Plugin Support » Gravity Forms

  1. GFFSiteAdmin
    Member

    My form works perfectly in the 'preview' mode, providing notifications for empty fields, mismatched email, and (ajax) confirmation once submitted. Once live, however, the form absolutely does submit the information correctly, but fails miserably and completely at providing any page-based notification (to the user) or confirmation once the form has been submitted. I do have it set to notify me via email about new submissions, and that works perfectly.

    So where might the breakdown be?

    http://www.glutenfreefeed.com/?page_id=54

    Thanks.

    Posted 12 years ago on Friday October 21, 2011 | Permalink

  2. Chris Hajer
    Key Master

    If it works in preview mode, but not in the live site, it's usually a plugin or theme conflict. I see one JavaScript error on that page:

    Error: $("a.iframeFancybox1").fancybox is not a function
    Source File: http://www.glutenfreefeed.com/?page_id=54
    Line: 55

    That could be part of it. The other thing you can try is turning off AJAX and see if it works. If those things do not help, please try the default Twenty Eleven theme, and test for a plugin conflict.
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Friday October 21, 2011 | Permalink

  3. GFFSiteAdmin
    Member

    Thanks. Got rid of the Fancybox code, but didn't seem to change anything. Turned off Ajax and snap, it's working. I'll have to do a little more research on the Ajax issue before addressing what the bigger problem might be.

    Thanks again!

    Posted 12 years ago on Friday October 21, 2011 | Permalink

  4. Chris Hajer
    Key Master

    If the form works without AJAX, it's due to a JavaScript error on the page. You can further troubleshoot to find the source of the JavaScript conflict, or use it without AJAX.

    I see there's another JavaScript error now:

    Error: jQuery("#input_2_6").textareaCount is not a function
    Source File: http://www.glutenfreefeed.com/?page_id=54
    Line: 115

    Looks like the "Type a sentence or two about your photo!" should have a character counter, but that will not work without the proper scripts being loaded.

    Looks like the default Gravity Forms scripts are not being loaded for some reason. Conditional logic in your form, and a date picker, if you use one, will not work, without the Gravity Forms scripts. It would be worth looking in to why the scripts are not being loaded.

    Posted 12 years ago on Friday October 21, 2011 | Permalink

  5. thinkluke
    Member

    Hi, my form dosen't seem to be sending email notification either...? I have setup a notification to the admin and a autoresponder for the user, also ajax is disabled. Any help?

    http://littlebigfilmcompany.com/contact/

    Posted 12 years ago on Monday October 24, 2011 | Permalink

  6. Chris Hajer
    Key Master

    thinkluke, please start a new topic for your issue. Every notification issue is different. Thank you.

    Posted 12 years ago on Monday October 24, 2011 | Permalink

  7. thinkluke
    Member

    Sorry I fixed the problem, it was a jquery error as usual!!!

    Posted 12 years ago on Monday October 24, 2011 | Permalink

  8. Chris Hajer
    Key Master

    Glad you resolved it. Thank you for the update.

    Posted 12 years ago on Tuesday October 25, 2011 | Permalink