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Subscribers not added

Gravity Support Forums » Plugin Support » Gravity Forms Campaign Monitor Add-On

  1. Hiranthi
    Member

    I've installed GF & the Campaign Monitor add-on on a client site and added a CM feed. When that particular form is filled in (and submitted) the subscriber won't be added to the CM list (and no, they're not hidden as unconfirmed).

    I've tried the following:

    • All plugins disabled (quickly, since it's a live-site) and also tested with the default theme (through the preview URL). - didn't work
    • Their API key on a demo-site of mine - did work
    • Checked their phpinfo to make sure json is enabled - it is
    • Copied their site to a localhost install to be able to test it more thoroughly (without taking the site offline for visitors) - worked perfectly

    So, the results of these tests make me believe it's a serverside issue. But: since json is enabled, what could it be?

    Forgot to add this data:

    • PHP version: 5.2.17
    • WP version: 3.0.1
    • GF & add-on versions: latest
    • No related errors in the error-log
    Posted 13 years ago on Wednesday September 7, 2011 | Permalink

  2. Hiranthi
    Member

    I've just tested with a simple json_encode and json_decode and that worked without errors.

    Posted 13 years ago on Wednesday September 7, 2011 | Permalink

  3. Carl Hancock
    Administrator

    It's definitely a serverside issue. Your 2nd post abouve regarding json_encode and json_decode are you saying the CM integration is now working or are you still having a problem?

    Posted 13 years ago on Wednesday September 7, 2011 | Permalink

  4. Hiranthi
    Member

    I understand it's a serverside issue, I was just hoping you (or a GF user) would recognise the issue and know what would resolve it.

    No, I haven't got it working yet. I was merely stating that json_encode and json_decode do work (iow: that shouldn't be what's causing this).

    Posted 13 years ago on Friday September 9, 2011 | Permalink

  5. Carl Hancock
    Administrator

    It could be an issue of your server refusing the outgoing communication with Campaign Monitor when the form is submitted. The only way to really debug this would be to step through the code and see what is happening. If you wanted us to do this we would need FTP access, an Admin login for the site and your Campaign Monitor login. If you need us to take a look you can send this information to me at carl@rocketgenius.com.

    Posted 13 years ago on Friday September 9, 2011 | Permalink