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Subtotal and Grand Total Adding Together

  1. Hi,
    I have two payment methods in my form, one 'Pay By Check' and a 'Pay Online' method. When paying by check, my calculations work fine for a total price. If paying online is selected, I would like to pass my processing fee on to the customer by adding 2.9% to the subtotal. However, when these fields are calculated in the grand total, they are added together.
    Ex. Entry fee is $20 per team
    2 total teams X $20 = 40
    Processing fee of $1.16 added = 41.16
    The grand total is adding up to 81.16, where it should only be 41.16

    Is this a problem with how GF grabs the fields? Could it possibly be something with my Stripe add-on? Is it thinking I have two totals? Is there a work around?
    https://sycamorecoc.com/biblebowl/?page_id=199

    I have disabled the Pay Online method as this is a very active form and I'm having to do a partial refund through Stripe. Any help would be greatly appreciated!

    Posted 11 years ago on Friday July 27, 2012 | Permalink
  2. How are you adding 2.9% to the "pay online" total?

    If you remove the 2.9% calculation, and select "pay online", is the total still wrong, i.e. $40 in your example? That would indicate it has nothing to do with the processing fee calculation.

    Posted 11 years ago on Sunday July 29, 2012 | Permalink
  3. Naomi
    Member

    Hi Chris, I'll take a look at the Stripe Add-On as well to see if there's something going on there.

    Posted 11 years ago on Sunday July 29, 2012 | Permalink
  4. OK, please let us know if you need more help.

    Posted 11 years ago on Monday July 30, 2012 | Permalink