PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Submitting Super Slow

Gravity Support Forums » Plugin Support » Gravity Forms

  1. GroupSystems
    Member

    I am experiencing a very significant gap in time from pressing the submit button to seeing the confirmation screen. Any ideas on how to resolve this?

    Posted 11 years ago on Monday August 13, 2012 | Permalink

  2. Chris Hajer
    Key Master

    Please post a URL to your site where the form is embedded.

    Also, if you submit from the form preview, does the delay happen there as well?

    Posted 11 years ago on Monday August 13, 2012 | Permalink

  3. GroupSystems
    Member

    it does happen in the preview as well.

    Here is the URL

    http://demo.groupsystemsclient.com/collaboration-community-event/

    u: guest
    p: ThinkTank

    THANKS!!

    Posted 11 years ago on Monday August 13, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Wow - that took 2:16 in my test. That is unusual. If it happens in preview mode, it's not likely a plugin or theme conflict, although, you should probably test for those as well http://rkt.gs/testing

    It looks like it's something with your server or host configuration. What type of hosting account is this? Can you contact your host for support; explain the situation to them? Maybe a look at server logs will help?

    If you don't have another server to test this out on, you can export the form as XML and email it to me at chris@rocketgenius.com and I will install it on my server to see if it's the site or server or Gravity Forms which is at fault.

    Posted 11 years ago on Tuesday August 14, 2012 | Permalink

  5. GroupSystems
    Member

    I've sent you the XML file to try out on your server.

    Thanks!

    Posted 11 years ago on Monday August 20, 2012 | Permalink

  6. Chris Hajer
    Key Master

    I imported your form on my shared hosting account, and it took 4 seconds to submit the form. There is either a theme or plugin conflict, or there is something very strange going on on your server.

    Posted 11 years ago on Tuesday August 21, 2012 | Permalink