PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Support License Key - Did Not Receive?

  1. goheels
    Member

    Dear Gravity Forms,

    I purchased the Gravity Forms Developer License - but did Not receive an E-mail from Gravity Forms containing the "Support License Key".

    I now need the Support License Key to put into my Forms > Settings to make sure I receive automatic upgrades and support.

    Since I did Not receive it via E-mail(as Gravity Forms said i would), How do I get the/my Support License Key?

    Thanks,
    goheels

    Posted 12 years ago on Friday April 30, 2010 | Permalink
  2. We would need to know which PAYPAL email address you used to purchase the plugin. Doing a quick search using the gmail account you registered with does NOT turn up an order so your PayPal email address must be something different.

    If you contact us via our contact us form and let us know what PayPal email address you used to purchase the plugin, we can forward you your key.

    Your license key may already be at that address because that is where it would have been sent...

    Posted 12 years ago on Saturday May 1, 2010 | Permalink
  3. goheels
    Member

    Carl,

    I just used your Contact Us form to send you the E-mail Address that I used to purchase gravity forms.

    So, hoping to receive my Support License Key soon.

    Thanks,
    goheels

    Posted 12 years ago on Saturday May 1, 2010 | Permalink
  4. Just sent it your way.

    Posted 12 years ago on Saturday May 1, 2010 | Permalink
  5. Same here. didn't receive the email. Just sent you an email asking about it

    Posted 12 years ago on Monday May 3, 2010 | Permalink