PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Tabs Missing from Form Settings and no Update Form Button after update?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. DookieD2
    Member

    Tabs Missing from Form Settings screen and no Update Form Button after update to v.1.6.5.1?

    Not sure if the update is what screwed it up, but that's when I noticed it. :(

    I had a form that I had turned off via scheduling, that I needed to turn on and was not able to do so, because I had to way of updating the form. Luckily I had the same form on a test site, so I updated it there and exported it out of the test site and imported it into the production site.

    I need to get this fixed on the real site, very soon, pls!

    Thanks!

    Posted 11 years ago on Friday July 27, 2012 | Permalink

  2. DookieD2
    Member

    Sorry, I forgot to leave my url...

    http://www.thecupboardrestaurant.com/employment/

    Thanks!

    Posted 11 years ago on Friday July 27, 2012 | Permalink

  3. David Peralty

    Can you re-install Gravity Froms from the download page? So delete it in your WordPress install and re-install it from the download on this page: http://www.gravityhelp.com/downloads/

    And the update/tabs issue is a back end (wp-admin) issue, not a front end problem right?

    Posted 11 years ago on Friday July 27, 2012 | Permalink

  4. DookieD2
    Member

    I can delete and re-install later tonight.

    Correct, it appears to only be a back end issue. The form(s) themselves seem to be working fine.

    I'll let you know if that fixes it or not.

    Thanks!

    Posted 11 years ago on Friday July 27, 2012 | Permalink

  5. David Peralty

    If it isn't related to a corrupt file, then it is most likely a theme/plugin conflict, and you'll have to run through these steps:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Friday July 27, 2012 | Permalink

  6. DookieD2
    Member

    Sure. It's no likely a theme issue because the same exact theme is on the test site and the form admin area is fine there. I do have a few additional plugins on my production site that may be causing the issue. I will troubleshoot it later tonite.

    Thanks!

    Posted 11 years ago on Friday July 27, 2012 | Permalink

  7. DookieD2
    Member

    oops... "not likely"

    Posted 11 years ago on Friday July 27, 2012 | Permalink

  8. DookieD2
    Member

    The WP Security Scan Plugin was the culprit. Deactivate it and the Gravity Forms back end works perfectly, activate it and things start missing in the Gravity Forms back end. :(

    Posted 11 years ago on Sunday July 29, 2012 | Permalink

  9. Chris Hajer
    Key Master

    Thanks for letting us know what the plugin conflict was.

    Posted 11 years ago on Sunday July 29, 2012 | Permalink

This topic has been resolved and has been closed to new replies.