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Thank you page not redirecting

  1. localgrav
    Member

    I have a paypal product form with a redirect page set for the confirmation in the form. When the form sends people to paypal, they purchase, and when they come back they are sent to the original form page, but it's not then sending them to the proper thank-you/confirmation page like is set in the form.

    How do you recomend I debug this? Is there an alternate way to do a thank-you page?

    Posted 6 years ago on Tuesday April 30, 2013 | Permalink
  2. David Peralty
    Administrator

    Are you using the latest Gravity Forms, Paypal Add-on and WordPress versions? Do you have any issues on redirects with other forms? If you have no other forms, can you create one to test really quickly? Are you using our Confirmations system to redirect them, or some other way?

    Posted 6 years ago on Tuesday April 30, 2013 | Permalink
  3. localgrav
    Member

    Thank you, I really should have known those steps, brain wasn't working correctly yesterday.

    - THOUGHT I had the latest of everything, just updated from 1.7 to 1.7.2 on gravity forms. Everything else is up to date. Same issue.

    - using your confirmations system to redirect

    - just did a test form on a clean page and the confirmations page redirect worked

    - then added a product and paypal to that test form, same issue. When you complete the paypal transaction and click continue you are sent back to the form page, but it does not redirect. PayPal sends you back to the form URL complete with ?gf_paypal_return=(some long string) so the trigger seems like it's there, just no gravity form redirect (assuming that gravity forms is looking at the url for confirmation and uses that as the trigger to do the confirmation page redirect).

    - the PayPal cancel link does work, fwiw

    Any other ideas you may have on what to check or try?

    Posted 6 years ago on Wednesday May 1, 2013 | Permalink
  4. harvilchuck
    Member

    I've got the exact same problem ...

    Posted 6 years ago on Thursday May 2, 2013 | Permalink
  5. Handling via priority support.

    Posted 6 years ago on Thursday May 2, 2013 | Permalink
  6. @localgrav, please open a priority support ticket: http://www.gravityhelp.com/priority-support/

    Posted 6 years ago on Thursday May 2, 2013 | Permalink

This topic has been resolved and has been closed to new replies.