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The latest update is failing

  1. Hello

    I have tried today to update Gravity Forms plugin to the latest version and got the following message.

    Downloading update from http://s3.amazonaws.com/gravityforms/releases/gravityforms_1.6.5.1.zip?AWSAccessKeyId=1603BBK66770VCSCJSG2&Expires=1344604518&Signature=29FzMlXFZ2A7xURnJnrQc%2BkS0%2Bo%3D…

    Unpacking the update…

    Could not copy file. /nas/wp/www/cluster-1121/leddownlights/wp-content/upgrade/gravityforms_1.tmp/gravityforms/common.php

    I have not seen this before and have updated this particular installation a number of times so how can I fix this please?

    Many thanks

    Charles

    Posted 7 years ago on Thursday August 9, 2012 | Permalink
  2. Charles, you might try grabbing the latest version here on the site and manually updating. Just deactivate and remove the Gravity Forms plugin, then install and activate the zip file you downloaded from the site here. You won't lose any of your forms by doing this.

    http://www.gravityhelp.com/downloads/

    Posted 7 years ago on Thursday August 9, 2012 | Permalink
  3. Also having this problem. I'll manually update, but what is going wrong here? Permissions issue?

    Posted 7 years ago on Monday August 20, 2012 | Permalink
  4. David Peralty
    Administrator

    It could be a permissions issue, an issue with the updater (we will look into it), a server storage space issue, server resources issue, or one of a number of other things.

    Were you able to manually update? Let us know.

    Posted 7 years ago on Monday August 20, 2012 | Permalink
  5. Has there been an update to this issue? I'm having the same problem.

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  6. David Peralty
    Administrator

    Can you try to manually update your installation and let us know if it works for you?

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  7. Got it! Had to FTP, but it works. Thanks!

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink