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Gravity Support Forums » Plugin Support » Gravity Forms

  1. Dennis Smith
    Member

    I'm getting this error message when trying to submit and the form has been working fine for months. None of the fields are highlighted so not sure what is causing this message.
    http://www.idahomediapro.com/join-imp/
    Thanks,
    DJ

    Posted 11 years ago on Thursday March 21, 2013 | Permalink

  2. Richard Vav
    Administrator

    Have you installed any new or updated any plugins recently that could be conflicting with gravity forms, also has anything changed in your functions.php file

    I would recomend you test for a conflict http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Friday March 22, 2013 | Permalink

  3. Dennis Smith
    Member

    I still get the error message after testing for conflicts with the theme and deactiving all but the GF plugins.

    Posted 11 years ago on Friday March 22, 2013 | Permalink

  4. David Peralty

    Do you have any fields that use conditional logic that might be hidden and required? Have you changed anything recently that could lead to this issue? Looking forward to helping you get this resolved.

    Posted 11 years ago on Friday March 22, 2013 | Permalink

  5. Dennis Smith
    Member

    No. I'm not an expert at conditional logic so haven't used it with GF thought I understand what it would do. I did install the beta plugin awhile back but uninstalled it because it wasn't doing what I needed. I use the 3 Party Directory Plugin which the developer updated a few weeks ago. But when I did the testing for conflicts I had that plugin deactivated.

    Posted 11 years ago on Friday March 22, 2013 | Permalink

  6. Chris Hajer
    Key Master

    If you try this form from the form preview, does it work properly there?

    Are there any hidden fields in the form at all right now, maybe some that are marked required (but being hidden, that could never be true and would always fail validation.)

    That bug existed a couple versions ago. Can you try removing the wp-content/plugins/gravityforms plugin folder, and manually install a new copy of 1.6.12 please? You can download a copy here http://www.gravityhelp.com/downloads/

    If you just remove the plugin folder and upload a new one, you won't lose any of your forms, settings or entries. DO NOT click the "uninstall gravity forms" button on the Settings page. That will remove all data associated with Gravity Forms, including entries and forms. Just replace the plugin folder with a new copy (using FTP or SSH.)

    Posted 11 years ago on Sunday March 24, 2013 | Permalink

  7. Dennis Smith
    Member

    I get the same error in Preview Mode, deleted the GF plugin via FTP and then uploaded the version above, no hidden fields. I did change it so that it auto generates a PW for a new users. But that worked a few weeks ago.

    Posted 11 years ago on Wednesday March 27, 2013 | Permalink

  8. Dennis Smith
    Member

    I need a reply on this please. Thanks.

    Posted 11 years ago on Friday March 29, 2013 | Permalink

  9. Rob Harrell
    Member

    Are you integrating with either PayPal Pro or Authorize.Net on this form by chance?

    Posted 11 years ago on Friday March 29, 2013 | Permalink

  10. optimizationtutor
    Member

    I am having the same problem. Nothing I trouble shoot seems to work.

    Posted 11 years ago on Tuesday April 2, 2013 | Permalink

  11. optimizationtutor
    Member

    I figured it out I think. I used Firebug to get the error message and found:

    <!-- Subscription Error: 11586 Message: DPRP is disabled for this merchant. -->

    My understanding is this is a setting in Paypal that my account is not approved for.

    Posted 11 years ago on Tuesday April 2, 2013 | Permalink

  12. Chris Hajer
    Key Master

    Yes. When the card is declined or an error is received, you can view the source of the page and get the PayPal error code. You can contact PayPal for support on this issue.

    Posted 11 years ago on Tuesday April 2, 2013 | Permalink

  13. Dennis Smith
    Member

    Neither PayPal Pro or Authorize.Net. Just the Gravity Forms PayPal Add-On.

    Posted 11 years ago on Sunday April 7, 2013 | Permalink

  14. Dennis Smith
    Member

    I looked at this further tonight and it is resolved. I'm not sure how it happened but the "username" field got set to admin only. Therefore it was causing the error message so it wasn't showing up on the form. You can close the ticket. Thanks.

    Posted 11 years ago on Monday April 8, 2013 | Permalink