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Time Out after hitting Submit Button

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jamindude22
    Member

    I have added a gravity form to the page visitapps.com/pricing/ but after hitting the submit button the form just hangs. There aren't any other issues on the site, and responsive on a whole is fine. We have tried another form plugin that did work. Any help would be appreciated. Thanks!
    As a side note, how can we make the submit button not take up the whole width?

    Posted 11 years ago on Monday February 18, 2013 | Permalink

  2. Chris Hajer
    Key Master

    Regarding the width of the submit button, your theme is including this broad blanket statement for all inputs:

    [css]
/* Line 232 */
input, textarea
{
  font-size: 13px;
  width: 100%;
}

    You can override that by adding this CSS to the end of your theme's stylesheet:

    [css]
body .gform_wrapper input[type='submit'] {
   width: 10%;
}
    Posted 11 years ago on Monday February 18, 2013 | Permalink

  3. Chris Hajer
    Key Master

    Regarding the submit hanging, there are a few things you can try. You're using an older WordPress version. Can you update to the latest WordPress (currently 3.5.1)? Please make sure your theme and plugins are all compatible before you update.

    Please try embedding the form without AJAX to see if it will submit.

    If neither of those things work, please check for theme and plugin conflicts by following these instructions http://rkt.gs/testing

    Posted 11 years ago on Monday February 18, 2013 | Permalink

  4. jamindude22
    Member

    Still no luck. I updated wordpress, themes and plugins. Deactivated all the plugins and tested with 2011 theme. It still doesn't work.
    Any other ideas?

    Posted 11 years ago on Tuesday February 19, 2013 | Permalink

  5. Chris Hajer
    Key Master

    I see. The form still hung when I submitted it as well. Can you see if the form hangs in the same way when you submit from the form preview?

    Also, if there are not a lot of forms or entries to worry about losing, can you completely uninstall and reinstall? This is only an option if you can afford to start over from scratch with no forms and no entries. If it's not a problem with the installation then it's something with the server environment.

    Posted 11 years ago on Friday February 22, 2013 | Permalink