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Total not adding all price fields

  1. elianab
    Member

    I am using version 1.5. First I have a section where I ask if you want to make a donation. I use radio buttons to list 4 amounts, and then I have "Other" as the last choice. If someone chooses Other, then I use conditional logic to show another field.
    Then I have another section that only shows up if someone selects "Dinner" from one of the menus at the top. That section has a price for adults and a price for children. Finally I have a Total field. The total works if I select Other and I enter a quantity for dinner. But if I select something from the Donation drop down, rather than the Other, that price is not added to the total. I checked enable values in the drop down.
    My url is http://www.judaismyourway.org/wp-folder/registration/
    Thank you

    Posted 9 years ago on Tuesday February 8, 2011 | Permalink
  2. We would have to look at your form setup to determine how you have things setup. It's difficult to tell just from looking at the form output itself. Can you send us a WordPress admin login for this site via our Contact Us form? If so we can take a look and see what is going on.

    Posted 9 years ago on Tuesday February 8, 2011 | Permalink
  3. elianab
    Member

    I sent you my login info, but haven't heard back from you on this one yet. Did you receive my login info?
    thanks

    Posted 9 years ago on Wednesday February 9, 2011 | Permalink
  4. We see the problem, it's a bug in the Donation field when doing drop down and multiple choice. It's not providing a Price interface, just Name and Value. We will look at it and get this resolved in the next development release.

    Since you are mixing Donation and Product fields anyway there is no point in using the Donation field. The Donation field is primarily there for PayPal integration and the user defined price option. What you can do is use a Product field instead of a Donation field for the field that shows them pre-defined price options. So use a product field for that and then the user defined Donation field for the 2nd piece.

    PayPal handles Donation transactions differently than standard transactions which is why the Donation field even exists. You also can't mix Donations with non-Donation transactions when using PayPal. So if you were mixing Donation and non-Donation orders on a single form you would want to use ALL Product fields instead of Donation fields.

    Posted 9 years ago on Wednesday February 9, 2011 | Permalink
  5. I'm having the same problem.. I don't have any special fields though, it just doesn't add up at all...

    http://development.cftacs.org/courses/achieving-teller-excellence/

    click on one of the register links on the bottom for the webinars to see the issue... Make sure you select pay by credit card too.

    Posted 9 years ago on Thursday February 10, 2011 | Permalink
  6. @darknailblue Totals are only calculated if you have a Total field on your form. I don't see a Total field on the form I viewed. Do you have a Total field? Does the form work properly when you use the Preview functionality in Gravity Forms?

    Posted 9 years ago on Thursday February 10, 2011 | Permalink
  7. There is most definitely a total field in the form. The pricing fields are on the second part of the form. I'll try the preview function...

    Posted 9 years ago on Friday February 11, 2011 | Permalink
  8. The form I just tested didn't have a 2nd page to it, I clicked Next and it immediately redirected me to PayPal. I did not see a Total field on the 1st page of the form and clicking Next went to PayPal, not a 2nd form page.

    Let me know if the preview worked.

    Either way i'm not seeing the Total field or more than one page on the form. The easiest way for us to look into this is going to be via your WordPress admin so we can see your form settings directly and test it via the Preview. You can send us a WordPress admin login via our Contact Us form and reference this forum post.

    Posted 9 years ago on Friday February 11, 2011 | Permalink