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Total pricing Trouble

Gravity Support Forums » Plugin Support » Gravity Forms

  1. okspyder
    Member

    First of all, I'm loving Gravity Forms, Amazing.
    Secondly, no matter what I do I can't seen to get the "total" field to work. Am I missing something?

    Posted 13 years ago on Friday January 14, 2011 | Permalink

  2. Carl Hancock
    Administrator

    The Total field uses Javascript. So if it's not working, it's probably due to either Javascript error on your page or a conflict with other Javascript on your site. This can't be debugged without access to your site. If you send us a WordPress admin login for the site via our Contact Us form we can take a look and see what is going on.

    Posted 13 years ago on Saturday January 15, 2011 | Permalink

  3. okspyder
    Member

    Access sent through contact us. thanks.
    Anthony

    Posted 13 years ago on Sunday January 16, 2011 | Permalink

  4. okspyder
    Member

    Anyone have any insight on this? I really need to get my forms up. Thank you.

    Posted 13 years ago on Tuesday January 18, 2011 | Permalink

  5. Chris Hajer
    Key Master

    Can you post a link to the form? If you do, someone can look at it.

    To troubleshoot this yourself, the recommendation would be to activate the Twenty Ten theme and test again. If the total field works, then you've found a conflict with your theme and need to resolve that.

    If activating the Twenty Ten theme does not fix your problem, then turn off all plugins OTHER THAN Gravity Forms. If the total works now, you can activate plugins one by one and test after each activation. When you find it broken, you've found the plugin conflict.

    Post here which plugin or theme you've found a conflict with so it can be addressed.

    Posted 13 years ago on Tuesday January 18, 2011 | Permalink

  6. okspyder
    Member

    Here is my form.
    http://rubystarphoto.com/blog/video-contract
    I tried switching to twenty Ten and had same results. I guess I'll try removing plug-ins next.
    thanks.

    Posted 13 years ago on Tuesday January 18, 2011 | Permalink

  7. David Smith
    Member

    Hi Okspyder,

    I'm not sure exactly what the issue is/was; however, after deleting your original packages field and recreating it form scratch... it appears everything is working as intended. I made these changes on a copy of your original form. Give it a look and if it works, you can either do the same to the original form, or just rename the copied form and use it as the live form instead.

    Posted 13 years ago on Tuesday January 18, 2011 | Permalink

  8. okspyder
    Member

    I wonder why? I'll redo them all. Thank you very much!!!

    Posted 13 years ago on Tuesday January 18, 2011 | Permalink

  9. okspyder
    Member

    I tried tweaking my other form with no luck. I then created a test form and added only a 3 choice, price drop down and total and that form won't add totals either. Am I missing a step somewhere? The one you fixed works great.

    Posted 13 years ago on Tuesday January 18, 2011 | Permalink

  10. David Smith
    Member

    Hi Anthony,

    I'm having some issues accessing your site to check on this. http://grab.by/8sTm

    Could you let me know when it is back up?

    Posted 13 years ago on Wednesday January 19, 2011 | Permalink

  11. okspyder
    Member

    It's back up now.
    So far I've tried it on 2 different computers. In firefox and IE. tried disabling all plugins except GF, tried using Twenty Ten Theme. Tried updating java. Still won't total amounts. Occasionally I see javavoid(0) in lower left corner of my browser. Could this have something to do with it? I have to imagine that because "illinoisharley" was able to delete, redo and make my pricing total work it's not a problem with my wordpress set up?
    This is driving me crazy. Thank you for the help.

    Posted 13 years ago on Wednesday January 19, 2011 | Permalink

  12. Chris Hajer
    Key Master

    I think it was David Smith who was able to get it to work, not @illinoisharley

    Posted 13 years ago on Thursday January 20, 2011 | Permalink

  13. okspyder
    Member

    Oops, your right.
    Anyone have an idea? Suggestions?

    Posted 13 years ago on Thursday January 20, 2011 | Permalink

  14. David Smith
    Member

    Hi Okspyder, I'm just stepping out for lunch, but I will take a look when I get back. :)

    Posted 13 years ago on Thursday January 20, 2011 | Permalink

  15. okspyder
    Member

    Any ideas David?

    Posted 13 years ago on Friday January 21, 2011 | Permalink

  16. David Smith
    Member

    Hi Anthony,

    I'm just not sure what is going on. I logged into your admin again and created several test forms all of which had the totals working without issue. Are you familiar with screenr.com? If so, it might be helpful if you create a quick video (it's free!) of you recreating this error on your side.

    Posted 13 years ago on Friday January 21, 2011 | Permalink

  17. okspyder
    Member

    Hi David,
    I finally did a screen capture to show my issue. I've sent the address and password to your contact form. Please let me know what you think the issue is. thank you.

    Posted 13 years ago on Friday January 28, 2011 | Permalink

  18. Rian Rietveld
    Member

    Hi, I have some issues with price calculation and I wonder if it's country-setting-related.
    I set the valuta to Euro and added for the price 1 and in the form it's converted into 1,00
    To test the form in preview I entered Quantity: 2
    The total is correctly 2,00
    But if I enter a value after the comma the calculation goes wrong.
    9,95 * 1 becomes 995,00 euro
    I tried to change the comma into a dot, like 9.95, but the form converts it automatically into a comma.

    Am i missing something?
    Kind regards, Rian

    Posted 13 years ago on Friday January 28, 2011 | Permalink

  19. pagebakers
    Member

    I've got the exact same problem here. I'm using 2 option pricing fields and a total field. The total field isn't updated even after both options have been selected.

    I'm getting this error in my console of i add a product field and change the quantity

    Uncaught ReferenceError: gformInitPriceFields is not defined

    Looks like some javascript is missing

    -- update

    Fixed the error by including currency.js and price.js. Still the total field doesn't get updated

    Posted 13 years ago on Friday January 28, 2011 | Permalink

  20. Alex Cancado
    Administrator

    What version of Gravity Forms are you currently using?

    Posted 13 years ago on Saturday January 29, 2011 | Permalink

  21. Alex Cancado
    Administrator

    Rian,
    I could replicate your problem and have a fix for it. Shoot me an email to alex@rocketgenius.com and I will send you our latest version for you to try.

    Posted 13 years ago on Sunday January 30, 2011 | Permalink

  22. pagebakers
    Member

    As far as I can see gformInitPriceFields isn't called on page load (when not using the ajax forms) so the total price never gets updated and the pricing fields aren't initiated.

    I've added the following lines to the end of gravityforms.js

    jQuery(function() {
    gformInitPriceFields();
    });

    Last thing that needs a fix is to add the currency sign to the pricing indicators and total field.

    Posted 13 years ago on Thursday February 3, 2011 | Permalink

  23. nzfade
    Member

    http://www.topmedals.co.nz/sculptured-sports-medals/lawn-bowls-sports-medal/

    I've created a form for ordering medals, on the first part of the form you enter in the Qty, the type of medal, any discounting, and the total updates with the correct price

    I've duplicated the form, but the Total doesn't work

    http://www.topmedals.co.nz/sculptured-sports-medals/basket-ball-medal/

    Any help would be hugely appreciated, I'm a developer and still can't see why the total doesn't work. I've also tried replacing the fields in the duplicate forms, but still nothing updates.

    any help would be hugely appreciated

    Posted 12 years ago on Tuesday March 13, 2012 | Permalink