PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Trouble after submit

Gravity Support Forums » Plugin Support » Gravity Forms

  1. John Cornthwait
    Member

    Hi, I'm having a bit of trouble.

    A couple of my forms aren't working properly. On submit, I'm getting an error ("The connection was reset. The connection to the server was reset while the page was loading."), but the data is being passed into an entry. No notifications are being sent.

    So far, I've tried:
    -- submitting using form preview
    -- submitting with Twenty Ten active
    -- submitting after de-activating all plug-ins, then re-activating GF (both with my theme and Twenty Ten)

    I don't see any JS errors in Chrome. I also have debugging turned on, and don't see any errors in the log.

    Here is one of the forms that isn't working:
    http://www.aafroanoke.org/public-service/createathon/2012-createathon-volunteer-application/

    Help? Or suggestions? Thanks!

    Posted 11 years ago on Wednesday August 1, 2012 | Permalink

  2. David Peralty

    The error you are seeing is a server error. If the connection was reset that means your server decided to stop for whatever reason. I would ask your host to look at the logs and see if there is something funny going on. Sometimes it is a plugin conflict causing this issue. Other times it is an issue with PHP or memory allocation. Have your host check PHP and WordPress memory and see about getting 128MB or more (256MB preferred). Either way, your host error logs will tell more than anything I can do from the front-end of your site. Keep us in the loop though.

    Also, if you want to test for plugin/theme conflicts, follow these instructions:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    If you feel comfortable changing server settings to increase memory, here is an article regarding this:
    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Posted 11 years ago on Wednesday August 1, 2012 | Permalink

  3. John Cornthwait
    Member

    Thanks! I'll go check for some server logs now and see what the current memory allocation is.

    And I used y'alls guide beforehand to check for the theme or plug-in conflicts :D

    Posted 11 years ago on Wednesday August 1, 2012 | Permalink

  4. John Cornthwait
    Member

    Waiting for my host support to increase my PHP memory allocation. It's set at 32MB now and is mostly full!

    Posted 11 years ago on Wednesday August 1, 2012 | Permalink

  5. John Cornthwait
    Member

    Hosting support upped it to 128MB, but the weird behavior is still happening. Any other ideas? =/

    Thanks!

    Posted 11 years ago on Thursday August 2, 2012 | Permalink

  6. David Peralty

    If you are running the latest version of WordPress and Gravity Forms. Have it set to use the 2011 theme, and aren't using any other plugins, and still experiencing this error then it is definitely a host issue, and not a Gravity Forms one. I hazard a guess that you would have the same connection was reset error if you were using another form plugin. Have you had a chance to look at your PHP logs to see if there is anything of relevance in there?

    Posted 11 years ago on Thursday August 2, 2012 | Permalink

  7. John Cornthwait
    Member

    This is the only thing in the logs (I think) that looks peculiar. Haven't seen it before:

    PHP Notice: Trying to get property of non-object in /var/www/vhosts/aafroanoke.org/httpdocs/wp-includes/capabilities.php on line 1075

    The other weird thing is that my other forms, like the Contact Us one, work without issue.

    Posted 11 years ago on Thursday August 2, 2012 | Permalink

  8. David Peralty

    Can I get admin login details to peralty@rocketgenius.com so I can log in and take a look around? See if I can find anything that would be causing this...

    Posted 11 years ago on Thursday August 2, 2012 | Permalink

  9. John Cornthwait
    Member

    Sure thing, will email you credentials now!

    Posted 11 years ago on Thursday August 2, 2012 | Permalink