I am having some issues with the appearance of the forms on the pages of my website. Text is being hidden and I believe that the forms are getting the CSS from the master CSS like bullets and fonts rather then your Gravity style sheet. Here is a sample page:
http://www.pequeachurch.com/first-time-guest-survey/
Your help would be appreciated!
RichardBest
Member
Hi there - I had a similar issue a while back with one of my sites/forms. This thread helped: http://forum.gravityhelp.com/topic/bullet-points
R.
if you look closely at the code, you'll see < pre > tags around your form.
This usually happens when you copy the snippet of code to paste in your template. If you'll go back and make sure the < pre > tags are removed and that should fix it for you.
if you're looking at your content editor in visual mode, you won't see them - swap over to the HTML tab and you should see them there. If not, just delete the form shortcode from the editor completely, and re-add it from the insert panel instead of pasting it in.
Cristian
Member
I use NotePad ++ to edit the php, css & js files. It's just that I can't seem to find that
tag anywhere. I've opened all the files from the gravity form folder and all the files from my current theme, and couldn't identify them. Thosetags appear to me even if I'm using the default wordpress theme.
are you adding the form directly to the template files via the function
<?php gravity_form(2, false, false); ?>or are you adding the form via the WordPress content editor using the shortcode?
[gravityform id=2 title=false description=false]
Cristian
Member
I am adding the form via Wordpress content editor, as instructed in the help file, using the code: [gravityform id=2 title=false description=false]
Ok, I've managed to fix this, as you instructed me. It appears that wordpress automatically adds the
tag whe you use this line: [gravityform id=2 title=false description=false] So first you have to insert it, update the page, then switch to the html view and remove those tags.
Okay, that's why you're not seeing the < pre > tag when looking at the theme files. The information is stored in the database along with the post information and isn't hard-coded into the files you're looking at.
You need to go back to the page/post where you embedded the form, go to the content editor, click on the HTML tab, and look there for the extraneous < pre > tags. If for some reason you don't see them there, I would just remove the form shortcode completely, update the post, then re-add the shortcode from the insert form panel (small icon above editor will launch it) and once the form shortcode has been updated, save the post again.
Let me know how if that works for you.
Okay, glad you've got it working. If you're inserting the form into the content editor, you don't need to paste anything manually.
There is an "Add Gravity Form" icon above the editor next to the other media icons. If you click on that, it will open a modal "popup" window to let you choose your form and a couple of display options, and to insert it into the page.
Adding forms this way, you won't have any issues with extraneous code being pasted into the editor.
Cristian
Member
I am really happy I've got my responses from you so quickly. I guess that in today's market, customer support is considered more valuable than ever - at least for me it is.
I am currently writing another post, in the features requests area, just to give you an idea of what things could be added to this great plugin.
Thank you!
As a quick follow up note: Any time you copy content directly from a web page (or Word document too) and paste it directly into the WordPress WYSIWYG visual editor, you run the chance of also adding extraneous markup that you don't readily see.
The best practice is to always copy your content, then paste it into a simple text editor like notepad, textedit, ultraedit or whatever your preferred one is, then copy it from there and paste into the WordPress content editor. That will strip any of the extra hidden markup you don't want from the content and keep everything tidy.
I'm pleased that I was able to help and we appreciate your feedback and suggestions too. Thanks.
