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Trouble with Excel export

Gravity Support Forums » Plugin Support » Gravity Forms

  1. lewishowes
    Member

    I'm having trouble exporting to the excel spreadsheet. I have tried using a different browsers and also check these items:

    - Is your web server running the Plesk control panel?
    - Are your file permissions set correctly? Try CHMOD 777 and then CHMOD 755 on your wp-content/uploads folder and all subfolders.
    - Is your web host running PHP SAFE MODE ON? If so, turn it off. It causes problems with PHP scripts being able to write files and folders

    Still can't seem to get it to work properly. What would be my next step to try?

    Thanks!

    Posted 14 years ago on Friday June 11, 2010 | Permalink

  2. Carl Hancock
    Administrator

    Look on the server in the wp-content/uploads folder and make sure Gravity Forms has created a gravityforms subfolder. If it hasn't, then it isn't able to create the folder. If it has, then look in that folder and any subfolders to see if it created a CSV text file.

    If it created the file then it's a problem actually downloading the file, not the creation of the file itself. If you can determine that, it will help us troubleshoot.

    Posted 14 years ago on Friday June 11, 2010 | Permalink