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Trying to create "tell a friend" option in form but it's not working :(

  1. I've created a form on my "contact us" page called "inventory updates" which adds the submission to our MailChimp mailing list. I'd like to ad an option (using conditional logic) for the submitter to share our site with a friend. I'm fairly sure I have everything set up correctly for this but it just isn't working. Please help! I have read several post on the forum including the "best way to create a tell a friend form," but it just isn't working for me.

    -Tyler

    Posted 7 years ago on Friday February 1, 2013 | Permalink
  2. I forgot... Here's current the website address: http://174.120.3.59/~txntyler/contact-us/

    Posted 7 years ago on Friday February 1, 2013 | Permalink
  3. Tyler, how did you implement the "tell a friend" feature? Can you post the code to pastebin.com or pastie.org so we can take a look at it? Thanks.

    (cool cars ...)

    Posted 7 years ago on Saturday February 2, 2013 | Permalink
  4. I'm not entirely sure what you mean by "code"?

    Here's the form id:
    [gravityform id="5" name="Inventory Updates"]

    Or did you just want to see html/css ?

    Posted 7 years ago on Saturday February 2, 2013 | Permalink
  5. Here's the html (I've never used PasteBin before so hopefully this works).

    http://pastebin.com/Kytn4VE0

    Posted 7 years ago on Monday February 4, 2013 | Permalink
  6. Please export this form (Forms > Import/Export > then the top center menu item "Export Forms") and email me the XML file, so I can install it and see how you have configured it. It does not sound like you're using any custom code right now, just the form?

    Posted 7 years ago on Tuesday February 5, 2013 | Permalink
  7. Ok will do! No, I'm not using any custom code... just the form.

    Posted 7 years ago on Tuesday February 5, 2013 | Permalink
  8. What is your email???

    Posted 7 years ago on Tuesday February 5, 2013 | Permalink
  9. chris@rocketgenius.com - sorry I did not provide that earlier.

    Posted 7 years ago on Tuesday February 5, 2013 | Permalink
  10. Ok, it should be in your inbox now :)

    Posted 7 years ago on Tuesday February 5, 2013 | Permalink
  11. Tyler, I had no problem sending the "tell a friend" email when I imported the form on my site. Here is a screenshot of the email I sent to myself as a friend:

    http://minus.com/lRxpV1OudLuVM

    However, when I tried it on your site, I had a couple problems. One was that the Yes/No field for "Would you like to tell a friend about us?" requires a unique answer. Remove that restrictions, otherwise you will get at the most one Yes and one No. That is not a place that should require a unique answer.

    The other problem was that I could not submit without checking the box "Yes, I would like to receive inventory updates!". Maybe that's how you intended this to work, but it's not intuitive. Maybe I don't want to receive updates, but I just want to tell a friend about your site? Maybe I already receive updates?

    In any event, the form worked on my site. If the form submits fine on your site (no validation errors) but the friend does not receive an email from you, then you have an issue with the notification emails being sent by your server. You can troubleshoot that issue by following these instructions http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 7 years ago on Wednesday February 6, 2013 | Permalink
  12. Ok, I ended up having to split it into two different forms. One for Inventory Updates and one for Tell a Friend... it's working fine now. Thanks Chris!

    Posted 7 years ago on Thursday February 7, 2013 | Permalink
  13. Thanks Tyler. Good luck.

    Posted 7 years ago on Thursday February 7, 2013 | Permalink

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