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Unable to add fields (javascript issue?)

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Edwin
    Member

    Hi,

    I have just installed the latest version of GF: 1.3.13.1

    When I create a new Form the Form Editor opens with on the right the "Add Fields" area.
    At first the fields of the Standard Fields section are visible. But when I select Advanced or Post Fields the section slides open and the fields appear but it directly closes again.

    So It is almost impossible to select an field within the time that is given (about 2 seconds)
    Tried this in Firefox, IE 8.0 and Chrome. Same problem.

    I did not have this issue with GF 1.3.10. What is causing this. Should I go back to the older version of GF?

    Posted 14 years ago on Wednesday August 4, 2010 | Permalink

  2. Edwin
    Member

    Just downgraded to GF 1.13.10.
    This did not solve the problem.

    Any suggestions on what is causing this?

    Posted 14 years ago on Wednesday August 4, 2010 | Permalink

  3. Carl Hancock
    Administrator

    It is either your browser using cached javascript or a plugin conflict.

    Try activating Gravity Forms v1.3.13.1 and then clear *ALL* your browser cache and restart your browser. Then go to the form editor. If it works fine then it was a browser cache issue involving Javascript.

    If it doesn't work then it is a theme or plugin conflict.

    To test if it is a theme conflict you temporarily activate the default theme (2010 in 3.0 and Kubrick in 2.0) and then test the form editor to see if it works properly. If it does, then something in your theme is causing the conflict. If it doesn't then you will have to test for plugin conflicts.

    To test for plugin conflicts you deactivate ALL your plugins and then only activate Gravity Forms. Test the form editor to see if it works properly. If it does, then activate each of your other plugins one by one and test the form editor after each one until you encounter the one that is causing the issue to start happening.

    Posted 14 years ago on Wednesday August 4, 2010 | Permalink

  4. Edwin
    Member

    Thanks is has been solved. It was an other plugin for a accordeon menu that caused this.

    Posted 14 years ago on Wednesday August 4, 2010 | Permalink