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Unable to add fields to form

  1. rakshakfoundation
    Member

    I have installed gravity forms 1.5.8 on my website. When I click on any of the fields to add to the form, the field is not adding. I don't see any error messages either. I do see a POST request being sent in firebug console.

    I can provide the website admin credentials if you need to look at the form to troubleshoot.

    Posted 13 years ago on Wednesday September 21, 2011 | Permalink
  2. Typically this is caused by either a theme or plugin conflict OR lack of available PHP memory. Those would be the first things I would look at. When the form editor does not work it is due to a Javascript issue of some sort, be it an error or a lack of PHP memory to execute the AJAX.

    To check for theme and plugin conflicts you must follow these instructions:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    To increase your available PHP memory you would follow these instructions:

    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Please note that a PHP memory issue can manifest itself as a plugin conflict due to the fact as you activate plugins you decrease available PHP memory. So sometimes you may think it's a plugin conflict when in fact it's a lack of available PHP memory.

    Posted 13 years ago on Wednesday September 21, 2011 | Permalink