On some of my forms when I try to edit them instead of seeing the message, Form updated successfully, a blank screen appears. I then have to hit the back button to get back to the form and no changes have been saved.
It's only happening on my long forms with 3 page breaks.
Yesterday I created a new long form to replace the one that's not saving. It saved successfully but when I tried to edit it, the blank screen appears again and no edits saved.
Sounds like this could be a PHP Memory issue, you could try increasing your PHP Memory by following the instructions here:
http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/
Hi Rob thanks for getting back.
I've just had a word with my host and they say that my php memory is set at 256MB which should be enough for the php script.
Is that correct and if so any other ideas why the form's not updating?
Can someone get back to me about this problem
The other reason that the form might not be updating is a theme or plugin conflict. Can you please try the steps below:
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict
How long is the form in terms of fields? 256mb of memory should be fine, can you check your wp-config.php to make sure it is allocating the same to WordPress?
Hi David
I've just tried the above suggestions and the problem is still there.
The form that's not updating has 41 fields.
All the other forms have between 3 and 12 fields and are saving properly.
Did you verify that you are setting the correct memory amount in the wp-config.php file, as David mentioned above as well as the article? Just because your server has the 256mb, doesn't mean your site is using that much of it, you need to set the amount you want in your wp-config.php file.
If you're getting a blank screen, that is usually a 500 Internal Server Error. If you have access to server logs, you should be able to see what the error is which is causing the blank screen. If you don't have access to logs, please contact your host about getting the logs or having them look for you.
Thanks Rob & Chris.
I passed your questions to my host and this is what they emailed back:
Upon further testing, this appears to be limited to only the one form. If this were a server issue, all forms would be affected as they all function the same way/use the same code. The error logs are also not reporting anything when the form fails to load. You will need to contact Gravity Forms and have them enable debugging so we can get more information on what the issue might be.
It's only happening on one form because that form is the longest and most complex. It is most likely a server issue. The server does not have the resources to properly render that form. Can you confirm that WordPress and PHP both have access to 256MB of RAM?
There should be a line like this in your wp-config.php:
define('WP_MEMORY_LIMIT', '256M');And, please post the output from phpinfo(); which shows the output of the memory_limit = line. Thanks. We'll help you get it resolved.
Thanks for the information icebox. Security plugins and security settings on the server can cause this as well.
Here's the info from my host:
memory_limit is set at 256M and suhosin.memory_limit is also set to 256 M.
Is there an email where I can send you the phpinfo details as they have given it to me as a web link.
The Suhosin information is interesting. Suhosin and other security modules can affect this. Can you ask your host about that? Sometimes it's the length of the request that creates a problem. Could be with PHP or Suhosin.
Hi Chris
Tried to email you at the above address with the phpinfo, but it's bouncing back as a failed address.
I updated the email address, it was missing a "t" in rocket.
Sorry about that. Thanks for the assist.
Hi guys
My host just got back to me to say they've disabled suhosin and now the form is updating properly.
Thanks for solving this
Glad to hear it.
