Unable to export entries « Gravity Support Forums

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everfit
Member

I had previously been able to select Forms> Import/Export> Select Form. Now when I select the form nothing happens. I used to get a bunch of options to select fields and dates I wanted to export. I have the latest version of WP and gravity forms installed. I have also tried making permissions writeable as well as using chrome, ie and firefox. Not sure why this has stopped functioning.

Posted 11 years ago on Tuesday October 9, 2012 | Permalink
Chris Hajer
Key Master

Please begin by checking for theme and plugin conflicts by following these instructions http://rkt.gs/testing

Let us know what you find.

Posted 11 years ago on Wednesday October 10, 2012 | Permalink
everfit
Member

I did what you suggested and it still does not do anything when I select the form I want to export data from

Posted 11 years ago on Thursday October 11, 2012 | Permalink
Chris Hajer
Key Master

Please send an email to chris@rocketgenius.com with the URL and a WordPress administrator log in and I will take a look at it for you.

Posted 11 years ago on Friday October 12, 2012 | Permalink
humidca
Member

I have a client experiencing this issue as well. Any resolution?

Posted 11 years ago on Tuesday October 16, 2012 | Permalink
Chris Hajer
Key Master

@humidca, have you tried exporting a narrower date ranger or fewer columns? What happens when you attempt to export entries in your situation?

Posted 11 years ago on Tuesday October 16, 2012 | Permalink
John Morgan
Member

I am also having the exact problem:
"I had previously been able to select Forms> Import/Export> Select Form. Now when I select the form nothing happens. I used to get a bunch of options to select fields and dates I wanted to export. I have the latest version of WP and gravity forms installed. I have also tried making permissions writeable as well as using chrome, ie and firefox. Not sure why this has stopped functioning."

I have also de-activated plugins and reactivated one by one, also tried using the 2012 theme - nothing works. URL of my form is http://morganrecruiting.com/online-application/

Posted 11 years ago on Thursday November 15, 2012 | Permalink
Chris Hajer
Key Master

This is usually a JavaScript error showing up in the middle of Gravity Forms JavaScript in the admin area. This does not normally happen, and it's usually due to a theme or plugin conflict. However, you have already checked for those and still have a problem.

Please send me a WordPress administrator login for the website to chris@rocketgenius.com and also an FTP or SSH login so I can check the file permissions.

Thank you.

Posted 11 years ago on Saturday November 17, 2012 | Permalink
John Morgan
Member

Thank you Chris. I have emailed the login info to you.
Jane

Posted 11 years ago on Saturday November 17, 2012 | Permalink
Chris Hajer
Key Master
Jane, I received your email and replied. The FTP login did not work for me, but in the source of the "Export Entries" page I see a script from "Attracta" added to the bottom. I suspect this is the cause of your problem. It's causing a JavaScript error on the page.
```
Timestamp: 11/17/2012 7:58:30 PM
Error: SyntaxError: missing } in XML expression
Source File: http://morganrecruiting.com/wp-includes/js/tw-sack.js?ver=1.6.1
Line: 12, Column: 7
Source Code:
   })();
```
Please remove that Attracta functionality and see if you can export at that point.
Posted 11 years ago on Sunday November 18, 2012 | Permalink
Chris Hajer
Key Master

On your host, it looks like you can enable/disable Attracta from the control panel?

http://www.hostpapa.com/seo-tools/attracta-ad-dollars/

Posted 11 years ago on Sunday November 18, 2012 | Permalink
John Morgan
Member

Thank you,
Attracta programming has been removed and I am now able to export entries.

I have now been receiving emails stating that the form just continues to read "submitting" after at
least 30mins.

Posted 11 years ago on Thursday November 22, 2012 | Permalink

This topic has been resolved and has been closed to new replies.