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Unable to install - blank page shown at Plug In Page

Gravity Support Forums » Plugin Support » Gravity Forms

  1. spidercreations
    Member

    Trying to install the plug in, I think it may be possible that I somehow "stopped" the activation. At this point, I get a totally blank page in the administration section unless I delete (or rename) the Gravity Forms plug in folder.

    I've tried to reinstall multiple times, and as soon as I hit the activate link ... blank page everywhere.

    It looks like something is still in the database, and I think my best bet is to totally clean out the db tables and start from scratch, but want to get some advice.

    Using a stock iThemes theme, but I do have W3 Total Cache running (disabled right now) and using A3 for CDN.

    Ideas?

    Posted 13 years ago on Sunday November 14, 2010 | Permalink

  2. spidercreations
    Member

    OK, I just took the leap and deleted the wp_rg_** tables and tried to reinstall. Exact same issue.

    Install the plug in (current stable version) all is well until l try to activate it. Blank pages everywhere in the administration console.

    Kind of stuck.

    Posted 13 years ago on Sunday November 14, 2010 | Permalink

  3. Alex Cancado
    Administrator

    Could you send me your WP admin and FTP login to alex@rocketgenius.com? I will take a closer look

    Posted 13 years ago on Sunday November 14, 2010 | Permalink

  4. spidercreations
    Member

    E-mail sent Alex. Thank you.

    Posted 13 years ago on Sunday November 14, 2010 | Permalink

  5. spidercreations
    Member

    For those interested, Alex figured out the issue. For reference, I'm on Rackspace's Cloud Sites infrastructure and I ran out of memory when trying to activate the plugin.

    In the .htaccess file, I added the following to solve the issue...

    # BEGIN php.ini settings
    php_value memory_limit 256M
    php_value upload_max_filesize 20M
    php_value post_max_size 20M
    # END php.ini settings

    Posted 13 years ago on Monday November 15, 2010 | Permalink

  6. Carl Hancock
    Administrator

    We have seen this on Rackspace Cloud hosting in the past. It appears they do not provide very much memory by default and it needs to be manually increased. Keep this in mind when launching sites on Rackspace Cloud hosting in the future.

    Posted 13 years ago on Monday November 15, 2010 | Permalink