PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Unable to make forms

Gravity Support Forums » Plugin Support » Gravity Forms

  1. adityaaguptaa
    Member

    I just bought the plugin to install on another website of mine, but I'm unable to make a new form. here's what I see - http://i.imgur.com/NsrjA.png
    Running on wordpress 3.4.2

    Posted 12 years ago on Friday September 14, 2012 | Permalink

  2. Chris Hajer
    Key Master

    I see the screenshot. But what happens on that page when you try to make a form? Does something not work? Are there any errors displayed? Have you already begun troubleshooting by checking for theme and plugin conflicts? http://rkt.gs/testing

    Posted 12 years ago on Friday September 14, 2012 | Permalink

  3. adityaaguptaa
    Member

    There's a conflict with WP Facebook Open Graph protocol plugins latest version update which came today. Is there any way to get this sorted? both the plugin are equally important to have :(

    Posted 12 years ago on Friday September 14, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Can you post a link to your site please? Maybe we can spot the conflict.

    Posted 12 years ago on Friday September 14, 2012 | Permalink

  5. zenologue
    Member

    I am having this exact same issue. With the WP Facebook Open Graph plugin activated, I'm unable to create new forms or edit existing ones. There are no visible errors to be seen, but clicking on the form elements to add them does nothing at all.

    My site is at http://www.zenologue.com

    I deactivated the WP Facebook Open Graph plugin and the Gravity Forms plugin started working again, so there must be a conflict somewhere between the two plugins.

    I have Gravity Forms 1.6.7 and WP Facebook Open Graph 2.0.5 on WordPress 3.4.2

    Thanks

    Nigel

    Posted 12 years ago on Friday September 14, 2012 | Permalink

  6. adityaaguptaa
    Member

    Yeah Nigel. How did you solve this issue?

    Posted 12 years ago on Saturday September 15, 2012 | Permalink

  7. Chris Hajer
    Key Master

    @NIgel, it seems to be working now for this Gravity Form, so I am guessing you have the WP Facebook Open Graph plugin deactivated: http://www.zenologue.com/blog/get-in-touch/

    We will need the URL of a page with a form in it, which does not work because the WP Facebook Open Graph plugin is active. At that point we might be able to see the error(s) and help resolve the conflict. For now, not using the conflicting plugin is the only solution. I would contact the author of the WP Facebook Social Graph plugin and let him know of your experience. Maybe he has a fix for it.

    Posted 12 years ago on Saturday September 15, 2012 | Permalink

  8. zenologue
    Member

    @Chris - It's not the forms displayed on pages or posts that aren't working - it's the ability to create forms within the admin area itself that's broken.

    When I try to create a new form, or edit an existing one, when I click on a form element to add it to the form, nothing happens, not even an error message.

    Will try to contact the author of the other plugin too, but I hope this doesn't turn into a "it's not me, it's them" fight :-)

    Posted 12 years ago on Saturday September 15, 2012 | Permalink

  9. Chris Hajer
    Key Master

    If you want me to take a look at the wp-admin, for JavaScript conflicts, please send a WordPress administrator login to chris@rocketgenius.com and I will take a look. If Gravity Forms does not work with the Facebook Open Graph plugin is active, it's possible that plugin is loading their scripts on all admin pages, not just their own specific pages. That will prevent Gravity Forms from working in some cases. You can check the source of a Gravity Forms admin page to see if this is the case. Look for scripts being loaded from the WP Facebook Open Graph directory (wp-facebook-open-graph-protocol).

    I'll be happy to take a look for you.

    Posted 12 years ago on Saturday September 15, 2012 | Permalink

  10. zenologue
    Member

    Thanks Chris

    I also got in touch with Chuck Reynolds (who created the WP Facebook Open Graph plugin) and he's aware of the problem, so he'll be looking into it too.

    I checked the page source on the Gravity Forms admin page for creating a new form, but couldn't see any scripts from the FB plugin on there, so not sure where the conflict is arising. Hopefully, Chuck will know once he has a chance to look at things.

    Posted 12 years ago on Sunday September 16, 2012 | Permalink

  11. Chris Hajer
    Key Master

    Please keep us posted. Hopefully we'll get to the bottom of this quickly so you can use both plugins at the same time.

    Posted 12 years ago on Sunday September 16, 2012 | Permalink

  12. zenologue
    Member

    Thanks, Chris - I just noticed that there was a new version of Gravity Forms released today - v. 1.6.7 - does that have anything to do with this issue at all?

    I also noticed that the WP Facebook Open Graph plugin causes the SlideDeck 2 plugin to stop working as well... Oh boy :-)

    Posted 12 years ago on Monday September 17, 2012 | Permalink

  13. Chris Hajer
    Key Master

    The release of 1.6.7 was to work around some problems with one certain theme provider. It did not have anything to do with your plugin conflict.

    Posted 12 years ago on Tuesday September 18, 2012 | Permalink

  14. smaato
    Member

    Hi guys,

    I updated today both WP facebook open graph plugin (2.0.5) and gravityforms (1.6.7) and I am experiencing the same conflict with forms editing. Since I deactivated the fb plugin it's kinda working but I still having an issue with the confirmation page redirection after send, it simple doesn't redirect, gets stuck on the ajax circle loader gif after I click send. my website http://www.smaato.com/contacts

    Any idea? Thx

    Posted 12 years ago on Tuesday September 18, 2012 | Permalink

  15. Chris Hajer
    Key Master

    The CAPTCHA is not compatible with AJAX. Please turn off AJAX on this form or remove the CAPTCHA and it should work. It's documented on this page: http://www.gravityhelp.com/documentation/page/ReCAPTCHA

    I don't see any other JavaScript conflicts at this time.

    There is still a conflict with the Facebook Open Graph plugin, but you have deactivated that for now.

    Posted 12 years ago on Tuesday September 18, 2012 | Permalink

  16. Craig
    Member

    Hi I have just renewed my developer license and I'm having the same problem with both "Open Graph protocol" and "Gravity Form" plugins... for now I've just disabled "Open Graph protocol" to keep the forms working...

    However I really need "Open Graph protocol" to work injunction with Gravity Forms, both are key to a number of my websites success. Any timeline for a fix?

    Posted 12 years ago on Thursday September 20, 2012 | Permalink

  17. Suzanne
    Member

    FYI the developer for the FB Open Graph plug-in has reverted his code due to the issues it caused. Here's the statement in his change log:

    "The changes we made to fix the dollar sign in title problem caused big problems in wp admin. rolling back for now while we plan and recode a lot of the plugin w/ norcross for a bigger update. Just don't use dollar signs for now in titles. sorry. standby."

    Posted 12 years ago on Tuesday September 25, 2012 | Permalink

  18. Chris Hajer
    Key Master

    Thanks for the update Suzanne.

    Posted 12 years ago on Wednesday September 26, 2012 | Permalink

This topic has been resolved and has been closed to new replies.