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Unable to upload larger pictures

  1. i just added the ability for my customers to upload their images to me from a gravity form. I tried testing it with normal sized pictures (1.5 MB each) and tried uploading just 6 of them and it never sent. I left it go for about an hour and it was still spinning. I then tried to stop and go back but it wouldn't. I then closed down the tab, reopened another and tried to go to my homepage and nothing would come up. Eventually, I got "Unable to access database" to come up on a blank white page. I called Bluehost and they said it was most likely a plugin problem. Any ideas? I really need this functionality. Actually, I'd prefer to be able to do multi-upload where it resizes all the pictures and renames them, but I know that's asking for a lot.

    Posted 7 years ago on Tuesday September 11, 2012 | Permalink
  2. David Peralty
    Administrator

    Gravity Forms just uses a normal HTML file upload field, nothing fancy. So all of the controls of the file upload are really server based. You could be experiencing a theme or plugin conflict, or a limitation of file upload size (check with your host on that, as most hosts set this to 8MB). It could be a PHP execution timeout on shared hosting, a PHP log entry should be created for that.

    Here are instructions for testing theme/plugin conflicts:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 7 years ago on Tuesday September 11, 2012 | Permalink
  3. Where would I find the php log?

    Posted 7 years ago on Wednesday September 12, 2012 | Permalink
  4. David Peralty
    Administrator

    You will want to ask Bluehost since it can be in different places, or even a spot you can't access it.

    Posted 7 years ago on Wednesday September 12, 2012 | Permalink
  5. If yo are using bluehost I had a similar issue with a client php upload limitations (using PLIGG), Back them I think bluehost set it at 2 meg. Go to your .htaccess file and place this code in it, on the top lines.

    php_value upload_max_filesize 15M
    php_value post_max_size 15M
    php_value max_execution_time 200
    php_value max_input_time 200

    Save the updated .htaccess file. then view your site and try things out you should be all set. If for some reason you get a Internal Server 500 Error, that means the hosting provider has place a php_value restriction on there .htaccess files, remove code an your site will return, then contact your hosting provider and request a change, Some will accommodate, but many will only increase to 8 or 10 meg, depending on your type of account, so just be aware of this.

    Good Luck

    Posted 7 years ago on Monday September 17, 2012 | Permalink
  6. Thanks for that information Glenn.

    Posted 7 years ago on Tuesday September 18, 2012 | Permalink