PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Unanswered conditional items in email notifications

  1. vincor67
    Member

    I use conditional logic in my form. Item 2 must only be shown if option A is chosen in item 1. This works perfect in the form itself.

    But I use conditional logic in email-notifications as well. That functions well for item 1, but I get conditional content of item 2 in my emails even if item 2 is not answered because I have chosen option B in item 1.

    What to do?

    Best regards,

    Vincent Cornelissen

    Posted 6 years ago on Thursday December 6, 2012 | Permalink
  2. Do you mean you are using a conditional shortcode in the notification area? Can you show us how you have configured that? To share the notification with us, please post the text at pastebin.com or pastie.org so the formatting is preserved and we can see what you're trying to do. Thank you.

    Posted 6 years ago on Thursday December 6, 2012 | Permalink
  3. vincor67
    Member

    Chris,

    Thanks for your quick response.

    I have never used pastebin.com or so. Is this what you need: http://pastebin.com/Hds3KBQs ?

    Gr. VinC

    Posted 6 years ago on Thursday December 6, 2012 | Permalink
  4. That is a very complex notification you have there. Good job using pastebin. Good job on the HTML as well: it all looks valid. It did see a couple weird things but I am unsure if they are related. They are probably unnecessary.

    Line 50 <span style="color: #000000;">[/gravityforms]
    </span>
    Line 564 <div>[/gravityforms]</div>
    Line 573 <div>[/gravityforms]</div>
    Line 582 <div>[/gravityforms]</div>
    Line 612 [/gravityforms]

    Can you share a link to the form so we can see how the conditional logic works online and we can compare it to the conditions you have established in the notification area? Thank you.

    Posted 6 years ago on Friday December 7, 2012 | Permalink
  5. vincor67
    Member

    Chris,
    I have repasted the code in it's original form: http://pastebin.com/43sF7R80
    So I did not work on your 'weird things' yet.

    I can check out the form at: http://www.interventies.info/quickscan1/#.UMYA_qWuG2A

    Gr. VinC

    Posted 6 years ago on Monday December 10, 2012 | Permalink