PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Unchosen Product shows '1' in email notification

  1. I have a form set up with 30 'products' all at $0, then each has 1-3 options with a price attached to each option. So essentially, a buyer chooses a product based on an option. the 'product' item itself is hidden, with the options referencing it.

    The problem is that in the email notification, it shows 1 beside each product, even if it wasn't picked. I'm assuming this is because the product exists and since I don't have a quantity with it, it chooses 1.
    We then have to just see the line item total to determine which product was actually ordered.

    Is there a way around this? It just makes for a confusing form for when the order comes in.

    Thanks!!

    Posted 6 years ago on Tuesday July 2, 2013 | Permalink
  2. Richard Vav
    Administrator

    If you still require assistance with this please open a new support ticket or a priority support ticket if you are a developer license holder. Thank you.

    Posted 6 years ago on Friday July 26, 2013 | Permalink

This topic has been resolved and has been closed to new replies.