Take a look at the form here: http://youthsummit.info/apply/
Search for the form element labeled "Parent/Guardian's Name".
Notice that there are two fields with the same label. If you inspect element you'll notice that they both have the same field ID. This is the same on the backend.
What can I do to resolve the problem? (I'm not aware of it being there originally - the form is a few months old - the bug was brought to my attention today).
I will bring this to the attention of the development team.
Thanks, Chris! Let me know if you need any further diagnostic details or access.
Jonathan, I heard back from one of the developers. This most likely happened when the form was created. If you add a second field before the first field is actually added to the form (by clicking the field buttons quickly), the fields end up with the same ID. This is something we are looking at fixing here soon.
For you to fix this now, you will have to delete both fields and add a new one. You will lose the data associated with that field. You could export the entries before you edit the form and then manually edit each entry after deleting the fields and adding one back in. That would be painful if there is a lot of data in that field. If there is not a lot of data, this won't be too bad,
If you do have lots of data and can't afford to loose it, we will need a WordPress administrator login, FTP login and phpMyAdmin access. If you choose to go this route, please email that information to chris@rocketgenius.com
Thank you, and sorry for the inconvenience.
Chris - Thank you for the update! There aren't a *lot* of records, but I'd much rather not lose the data. I've sent you access details. Thank you for your help and the quick follow-up!
The end-goal is to leave ID 40 in place, as is, with the label "Parent/Guardian's Name", with the current data from the other records.
I forwarded this information on to the lead developer and will send him a link to this topic with your additional information as well.
Hi Jonathan,
The duplicate field has been removed. Entry data was preserved for the "real" field. :)
