Hey!
We are getting this issue with the update form button all of a sudden not working.
I did view this support ticket:
http://www.gravityhelp.com/forums/topic/cannot-update-form
Looks like it went to a more private discussion, is there any way we can get this resolved quickly with your help?
Let me know a good way to contact you if you need a login.
Seems to maybe be an AJAX Issue? But I am not sure.
Thanks,
Zack
Typically when there is a problem saving the form it is due to 1 of 3 things:
- mod_security firewall settings blocking the request
- lack of available PHP memory to complete the request
- plugin or theme conflict interrupting the request
The first thing you need to do is this:
- Create a New Form
- Add a Single Input field to your form
- Save the form
- Continue editing
- Add another Single Input field to your form
- Save the form and continue editing
- Add a Drop Down field to your form
- Save the form
If you get an error only when adding a drop down, radio button or checkbox field to your form then it's a mod_security issue. If this is the case you need to contact your host and explain the issue and have them whitelist Gravity Forms so mod_security doesn't cause this issue.
If it is not a mod_security issue then the next possible issue is a PHP memory issue. You would need to increase your available PHP memory. You can find more information on how to do this here: http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/
If after properly increasing your PHP memory you still have the issue then you need to check for theme and plugin conflicts by following the instructions here: http://www.gravityhelp.com/forums/topic/testing-for-themeplugin-conflicts
