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Update from personal to business now site is broken

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ostheimer
    Member

    After I update from personal to business, I can't edit the form anymore and the site is broken.

    So I can't choose the form in the drop down - it just tries to load then show me to choose one of my forms (I only made one) again.

    All the pages where the form has been integrated are empty - so all the sites are empty because I added the form to all pages.

    That's bad.

    I will now (in the middle of the night) try to tinker around with the plugin status, create a new one but anyway: This is bad. Please try to reproduce and fix that by installing the personal version, creating one form, including it to one page and then upgrading to business edition.
    Fails.

    version before upgrade to business: 1.5

    Update: I updated Wordpress to the latest version, installed the mailchimp addon, tried to update the plugin again and suddenly it works again: I can edit the form and the pages are not empty any longer.
    Still: it's troubling to see the complete website gone just because of an update.

    Thanks,
    Andreas

    Posted 12 years ago on Thursday June 30, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Upgrading from Personal to Business only makes changes on our server, not yours, so it would be impossible for this to be what caused whatever issue you are experiencing because it makes no changes on your site. So there is something else that must have happened, it's going to be impossible to determine what happened without seeing the issue actually happening because we are unable to replicate the issue locally.

    Posted 12 years ago on Thursday June 30, 2011 | Permalink