You can't install a plugin if a plugin already exists. So if you already have Gravity Forms installed, you can't go to add new plugins and upload the Gravity Forms zip file to install it again.
If automatic updates aren't working it is most likely because you haven't entered your license key on the Settings page of Gravity Forms. You can retrieve your license key from the My Account page of this support site.
If you are running a very old version of Gravity Forms (ex. 1.3.11 and earlier) then it may not be compatible with the automatic update functionality in the newer versions of WordPress in which case you need to update manually.
To update manually you would do the following...
- Go to the Plugins page in your WordPress Dashboard
- Deactivate Gravity Forms
- Choose Delete to Delete Gravity Forms
- Go to Add New Plugins
- Select Upload
- Upload the Gravity Forms zip file you can download from the Plugin Downloads page on this site
- Activate Gravity Forms
Deactivating and Deleting Gravity Forms will not delete your forms, entries or settings. They are stored in your database, not the file system.
The only thing that WILL delete your forms, entries and settings is the uninstall option on the Gravity Forms Settings page. So don't do that unless you intend on completely uninstalling it.
Posted 13 years ago on Tuesday September 27, 2011 |
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