PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Upgrading after updating package

  1. Hi! I've just recently upgraded my Gravity Forms, but in doing so, I went ahead and moved up from Business to Developer package to get the add ons. When I try to install the plugin in my Wordpress dashboard (I already have the 'old' gravityforms there), it says the destination directory already exists and the install failed. I don't really want to delete that folder because I'm afraid that would delete all my forms.

    So how do I upgrade if I've also updated the package I purchased?
    Thanks!
    Sherice

    Posted 11 years ago on Monday June 24, 2013 | Permalink
  2. Richard Vav
    Administrator

    Hi Sherice,

    Deleting the Gravity Forms folder via FTP is safe as it doesn't delete your forms or entries from the database. However if you have entered your license key in the settings page and an update is available you should be able to update automatically via the wordpress updates page. The plugin is the same regardless of which license you own, the only difference is the add-ons that are available for install.

    Regards,
    Richard

    Posted 11 years ago on Monday June 24, 2013 | Permalink
  3. Oh good! Thank you Richard. I'm glad to know it's safe to delete that folder. Appreciate the help!

    Posted 11 years ago on Tuesday June 25, 2013 | Permalink

This topic has been resolved and has been closed to new replies.