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Upload errors

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ChangeMySchool
    Member

    I'm creating a site where users can upload videos. Some video files won't upload: I get the unhelpfully vague error message: "There was a problem with your submission." This consistently happens with some files, but not others. The files that work and the files that don't work all have the same extensions. The problem isn't filesize either: some of the files that work are huge, while some of the files that don't work are tiny.

    Any suggestions about what might be going on here?

    I really wish Gravity Forms provided better error messages - that could save me a lot of headache.

    Posted 12 years ago on Thursday November 1, 2012 | Permalink

  2. Chris Hajer
    Key Master

    It could be a timeout issue. In addition to the max_file_size setting in php.ini, there are other settings for script timeout and other restrictions. Can you take a look at your php.ini (or contact your host if you are on a shared server) and see if there are any other restrictions preventing uploads? It could also be a security setting or module.

    Also, in addition to the "There was a problem with your submission." are there any fields highlighted showing the problem?

    Posted 12 years ago on Wednesday November 7, 2012 | Permalink