User error message questions « Gravity Support Forums

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aronson
Member

ONE. In http://mlans.com/service/ my customer didn't notice the error message, "There was a problem with your submission. Errors have been highlighted below" because you have to scroll down to see it. They assumed the form was submitted OK and complained to me that I didn't respond.

Is there any way to display this message up top - where they can't miss seeing it? The only way I know is to eliminate all text aside from the page title, which isn't an acceptable solution for me.

TWO. The punctuation is missing in the second sentence. There should be a period after "below." Would you please fix this?

Web page are: http://mlans.com/service/ ... http://mlans.com/question/ ... http://mlans.com/sales/

Posted 14 years ago on Tuesday March 30, 2010 | Permalink
Kevin Flahaut
Administrator

You can use a filter to change the validation error message to whatever you prefer..

http://forum.gravityhelp.com/topic/new-hooks-and-fliters#post-3254

or you can do it with jQuery...

http://forum.gravityhelp.com/topic/how-to-customize-the-text-when-there-is-a-problem-with-a-submission#post-3006

And you can add and anchor along with a little jQuery to make sure the validation message stays visible on submit...

http://forum.gravityhelp.com/topic/display-errors-at-top-of-page#post-4135

You could even absolutely position the error message wherever you want it with some CSS

div.validation_error {position:absolute: top:0; left:50px; }

Posted 14 years ago on Tuesday March 30, 2010 | Permalink
carolinavallejo
Member

HI I have a similar issue but the error message is not being displayed at all. The page reloads and that is all with no warning to the user. I think the problem comes out when submitting files.

As a secondary note, the email confirmation messages that im getting all come blank even if i had specified the fields I want in...

Thanks!

C

Posted 14 years ago on Thursday April 22, 2010 | Permalink
carolinavallejo
Member

oops, forgot to include the url: http://designforthefirstworld.com

Posted 14 years ago on Thursday April 22, 2010 | Permalink
Kevin Flahaut
Administrator

I'm not seeing the form anywhere.. can you send me a link directly to the page with the Gravity Form?

Posted 14 years ago on Thursday April 22, 2010 | Permalink
carolinavallejo
Member

yup, its here: http://designforthefirstworld.com/the-competition/application/ you have to register-login (i sent a user name-pass a few days ago because I was having some trouble but let me know if you want a new one).

Posted 14 years ago on Thursday April 22, 2010 | Permalink
carolinavallejo
Member

bump! any news on this? thanks!

Posted 14 years ago on Friday April 23, 2010 | Permalink
Carl Hancock
Administrator

I just responded to you via email Carolina. I submitted a test form, with an image upload, without any problems.

Posted 14 years ago on Friday April 23, 2010 | Permalink
threestream
Member

Is there a way to validate the form without reloading the page. I am working on a site for a client that has the form is in a section that slides up and down via jquery, similar to the contact form on http://www.threefolks.com (another client). It is impossible to use GF if it reloads the page in order to validate because on reload the section disappears -- thus users cannot see the error.

I understand that GF doesn't use ajax, so I am looking for other options or something I can customize in order to validate.

Thank you

Posted 14 years ago on Wednesday April 28, 2010 | Permalink
Kevin Flahaut
Administrator

You could modify your jQuery slider to check for the .gfield_error class on load. If it's present, the have it open the slider automatically to show the validation errors.

Posted 14 years ago on Wednesday April 28, 2010 | Permalink
threestream
Member

the link is at tb.three-stream.com (this is my test site)
if you click on the request a booking tab on the top right, a section will open.
In that opened section, click on arrival or departure, and you will see a white flicker. This only happens in Firefox.

Thanks!

Posted 14 years ago on Wednesday April 28, 2010 | Permalink
Kevin Flahaut
Administrator

I replied to your post on the flickering date picker in the original topic here..

http://forum.gravityhelp.com/topic/datepicker-flickers-when-selected?replies=7#post-5082

Posted 14 years ago on Wednesday April 28, 2010 | Permalink
threestream
Member

by the way... thank you for the advice on the jquery. Worked like a champ.

Posted 14 years ago on Wednesday April 28, 2010 | Permalink