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User not redirected to Paypal after form submit

  1. Hello.

    I have a few forms that use the PayPal add-on that do not submit to PayPal.

    At http://dev.habitatforhorses.org/sponsor-rescue-horse/, the following behavior is exhibited:

    • Make a Monthly Donation
      • Radio option chosen - Displays message on page after submit. Does not redirect to PayPal.
      • "Other" chosen - Does not submit. Loading icon displays continuously.
    • Make a Single Donation
      • Radio option chose - Does not submit. Loading icon displays continuously.
      • "Other" chosen - Does not submit. Loading icon displays continuously.

    It appears that there is an uncaught syntax error: unexpected identifier for the above page...which I cannot locate.

    The behavior is similar for these forms on this page as well: http://dev.habitatforhorses.org/donation/

    • Make a Monthly Donation
      • Radio option chosen - Displays message on page after submit. Does not redirect to PayPal.
      • "Other" chosen - Works
    • Make a Single Donation - has error on form which is lingering from (I believe) a conditional logic in some other form that I copied and modified but cannot now locate.
    • Donate to an Emergency - works

    The above page has an error as well: Uncaught ReferenceError: jQuery is not defined.

    The site was scheduled to launch this evening. Any help would be appreciated. I can give access, if required.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  2. I resolved the jQuery errors, but the issue persists.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  3. If it's helpful, there is a form on the site that uses the PayPal add-on and redirects properly. It can be found at http://dev.habitatforhorses.org/adoption/#application

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  4. Do those two forms direct to paypal when you test them in the formbuilder preview? Also, I assume you have setup the PayPal feeds for each?

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  5. Yes, the forms have a feed for PayPal with the recurring forms having two set up, one for "Other" and one for the product radio.

    All 5 forms behave similarly in the formbuilder preview with Donate to an Emergency and Make a Single Donation (Sponsor a Horse) now giving a bad request in both the formbuilder preview and the page itself. They are in production mode as well.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  6. Can you send me a WP Admin login to rob@rocketgenius.com and reference this post in your email so I can take a look around.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  7. Sure. Headed your way.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  8. This is why only the "other" field is working:

    http://www.evernote.com/shard/s212/sh/977d5f3d-04e4-4fea-ace7-e6ce4ec2e0fe/9fcc817234f49c600245f8c1d95134bc

    You probably want to set it to be the Form Total option instead.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  9. Ah, yep that worked. Thank you for your help! Feel free to close this thread.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink
  10. No problem, glad to help out.

    Posted 11 years ago on Tuesday June 5, 2012 | Permalink

This topic has been resolved and has been closed to new replies.