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User notification doesn't send

  1. I have a form with three notifications. One of the notifications is to the user, letting them know their form was submitted.

    I'm using the "email" advanced field, and it showed up in the "To:" section of the notification set-up properly, but when I test the form, I'm getting two of the three notifications, but not this user notification. Any ideas?

    http://www.starbase118.net/?gf_page=preview&id=1

    Posted 6 years ago on Friday May 24, 2013 | Permalink
  2. What version of Gravity Forms are you running?

    Posted 6 years ago on Friday May 24, 2013 | Permalink
  3. The most recent. I updated when I received the notification in my dashboard. Problem occurring after upgrade.

    Posted 6 years ago on Friday May 24, 2013 | Permalink
  4. We're looking to release 1.7.5 later today that does resolve a notification bug.

    Posted 6 years ago on Friday May 24, 2013 | Permalink
  5. The update did not appear to fix the problem.

    Is there some kind of internal error reporting that I can check for the reason why this is occurring?

    Posted 6 years ago on Monday May 27, 2013 | Permalink
  6. Also, I went into the entry I tested submitting, and used the "Notifications" box to resend the User Notification, and I still did not receive it.

    Posted 6 years ago on Monday May 27, 2013 | Permalink
  7. David Peralty
    Administrator

    Can you please try the following troubleshooting steps? http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 6 years ago on Monday May 27, 2013 | Permalink
  8. tdwesten
    Member

    We have the same problem over here;

    The resend function to resend a notification to a emailadress filled in by a user doesn't work. Apperendly when we overwrite the emailadress by adding a new emailadres in the resend box it works fine.

    After some lite night friday evening research we foundout that the "rgpost('sendTo')" function is empty..

    We don't have any other e-mail address problems at all.

    Greetings Thomas.

    Posted 6 years ago on Friday May 31, 2013 | Permalink
  9. keyboardji
    Member

    I'm in the same boat. The notifications are not being automatically sent. I need to open up the entries and manually "resend" the notification to work. I tried the troubleshooting steps to no avail.

    Posted 6 years ago on Monday June 3, 2013 | Permalink
  10. tjherman
    Member

    I am also having the same issue with notifications, however, I am running off a localhost build. Would this have an impact on the notifications working?

    Posted 6 years ago on Monday June 3, 2013 | Permalink