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User Notification emails not being sent

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Marketing Manager
    Member

    User notification emails are not being sent, while admin notification emails are being received with no problem, for this form: http://www.tech4pub.com/2011/07/14/adobe-digital-publishing-suite-webinar/

    Posted 12 years ago on Monday April 9, 2012 | Permalink

  2. Rob Harrell
    Member

    Can you check for theme/plugin conflicts? I've seen instances where a plugin was a cause of this:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Also, you could try the SMTP plugin perhaps:
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Posted 12 years ago on Monday April 9, 2012 | Permalink

  3. Marketing Manager
    Member

    It doesn't look like there are any plugin or theme conflicts and the SMTP plugin didn't solve the problem.

    Is it telling of a more specific problem that user notifications on other forms are working correctly, just not this particular form?

    Are there any other options for troubleshooting?

    Posted 12 years ago on Monday April 9, 2012 | Permalink

  4. Rob Harrell
    Member

    Gravity Forms just uses the built-in WP mail function of WordPress to send out notifications. So, it could be something at the host level. Can you export your form in question and send the XML file to me at rob@rocketgenius.com so I can test it out over here.

    Posted 12 years ago on Monday April 9, 2012 | Permalink

  5. Rob Harrell
    Member

    Resolved via email - due to subject line characters.

    Posted 12 years ago on Tuesday April 10, 2012 | Permalink

This topic has been resolved and has been closed to new replies.