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User Notification Going to Incorrect address

Gravity Support Forums » Plugin Support » Gravity Forms

  1. simonh
    Member

    The form is being used to collect details to send a gift certificate.

    2 email addresses are collected in the process - the recipient of the certificate and the purchaser's.

    The user notification is being used to send a thank you to the purchaser HOWEVER it is sending it to the recipient email address.

    The user notification has been enabled / disabled. Resaved. Swapped it to the recipient address (in case it / I had it confused). etc But it still sends the email to the recipient no matter what.

    I've upgraded the plugin to see if that would fix it - but it doesn't.

    The form is saving the correct addresses in the database. And from what I can see the user notification email is set to go to the correct field variable for the purchaser email.

    Yes I have other plugins running that potentially could cause an issue with email - ie conditional notifications for gravity forms, smtp ... but these have all been deactivated. It is now just vanilla gravity forms.

    Any ideas / suggestions on what to do or where to look would be greatly appreciated - as I can't continue working on the project until this is resolved (ie no point in activating potential things that could muddy the water like conditional notifications plugin)

    Thanks.

    Posted 11 years ago on Wednesday September 5, 2012 | Permalink

  2. Chris Hajer
    Key Master

    Sounds like a configuration issue. Please send a WordPress admin login to chris@rocketgenius.com and I will take a look at it. Thanks.

    Posted 11 years ago on Wednesday September 5, 2012 | Permalink

  3. Chris Hajer
    Key Master

    I just tested form #2 (the copy), twice, and the buyer email received the user notification both times. You should have admin notifications for these submissions I think?

    Is this what is happening to you? Or do I misunderstand what I need to do to recreate the problem? Thanks.

    Posted 11 years ago on Wednesday September 5, 2012 | Permalink

  4. simonh
    Member

    Correct the copy is working - it is the original form that is not working.

    Yes, it may seem simple just to move to the copy (and probably would take less time then back and forthing on support forums) - but I've already had set a lot based on that original form (ie the conditional notifications and a custom plugin / setting based on the data that comes from that form) ...

    And I feel like the solution shouldn't be to just move to the copy of the original form. I shouldn't have to move to the copy, the original should work.

    Posted 11 years ago on Thursday September 6, 2012 | Permalink

  5. Chris Hajer
    Key Master

    I was not suggesting you use form 2. I just happened to test with that since your functions did not apply to that form.

    I think the problem is related to the conditionals. Form 2 is not using any of your functions in functions.php. I am not sure if the rest of the form is identical or not. I would enable each function individually for form 2 and see when the notifications begin going to the wrong place. If the problem only occurs when you activate your custom code, then the custom code might be at fault.

    Posted 11 years ago on Thursday September 6, 2012 | Permalink